BDO’s Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

BDO Digital, LLC, a subsidiary of BDO USA, LLP, provides a holistic portfolio of technology, transformation services and solutions. We are an organization that values your time, talent, and contributions. Collaborate with BDO Digital’s cross-disciplinary team who work together to solve digital needs and unearth new opportunities to drive competitive advantage. Our commitment to each other is why BDO Digital is a recognized leader for our culture, employee satisfaction and career growth. We’re looking for people with the same drive; to combine teamwork with technology to produce amazing results.

This individual will be responsible for ticket intake, escalation, and completion of service requests and incidents where documentation is provided. The ideal candidate is well spoken, able to handle a fast pace, and has ambition for career growth. This position reports to the Team Leader.

Education

• High School Diploma, GED or Equivalent, required

• Associates degree with an accredited college in Information Technology or Computer Science, preferred

Experience

• 1 Year of customer service experience, required

• Experience supporting the Microsoft or Linux operating system environment and suite of products, preferred

• Ability to troubleshoot issues, identify solutions and appropriately escalate issues, preferred

Software

• Windows 10, required

• Microsoft Office, preferred

• Active Directory Users and Computers, preferred

• AutoTask, preferred

Other Knowledge, Skills & Abilities

• Exposure to help desk processes and procedures with experience with service desk management tools, preferred

• Prior experience with IT Service Management systems (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.), preferred

• Has a high degree of professionalism, attentiveness and communication excellence (both verbal and written)

• Ability to diplomatically interact and communicate with all levels within an organization

• Ability to apply proper office management practices and administrative support processes

• Strong analytical and problem-solving skills; ability to remain calm under pressure and work in a fast-paced environment

• Ability to work independently and within a team environment

Keywords: Help Desk, Level One, Tier 1, Tier One, Level 1, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Office 365, Call Center, MSP, MSG, Managed Services Provider, Consultant

Our purpose is helping people thrive, every day. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.