Job Description

Job Description:

Are you driven by helping people? H&R Block is looking to hire ASSOCIATE TEAM LEADERS who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an ASSOCIATE TEAM LEADER for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. WHAT YOU'LL DO...

• Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
• Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Lead daily huddles and communicate essential information to office associates

Multiple locations available in Western, MA and Enfield, CT.

Please apply on our website www.hrblock.com

Go to the bottom of the page and click on Careers under "about us"

Click "View Tax Office Jobs"

Put requisition number into search bar and leave location blank. This will bring you directly to the requisition to apply for the Associate Team Leader in the Springfield, MA District. Requisition number is 371712BR

Or click this link:

https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25515&siteid=5616#jobDetails=3047332_5616

Company Description

H&R Block hrblock.com