JOB DESCRIPTION

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Systems Support Specialist, focus on resolving IT tickets, handling common technical issues, and ensuring smooth operation of employee technology.

What You'll Do

• IT Ticket Management: Efficiently manage and resolve IT tickets, prioritizing tasks based on urgency and impact, while also handling direct calls when needed.

• Hardware Troubleshooting: Resolve issues with desktop and laptop hardware, docks, monitors, web cameras, and other peripherals.

• Software Support: Troubleshoot software-related problems on Windows 10 and 11, including Windows login issues, Single Sign-On (SSO) problems, browser issues, and password lockouts.

• Network Connectivity: Diagnose and repair network connection issues from the user’s desk to the switch, including toning out lines, verifying connections from desk to patch panel, and ensuring stable internet and intranet access.

• Printer and Email Troubleshooting: Resolve issues related to printers, email services, and Microsoft Outlook, ensuring seamless operation for users.

• User Desk Support: Provide direct, on-site support by visiting users at their desks to resolve technical issues, ensuring minimal disruption to their workday.

• Preventative Maintenance: Perform routine checks and maintenance on user equipment to prevent issues before they arise.

• Documentation: Maintain accurate records of work performed, including detailed notes on ticket resolution, for future reference and continuous improvement.

• Provides Device Inventory Life Cycle management to include OS Imaging, patch management of PC Applications, Device Health and Availability, Device Upgrade, Replacement and Recycle support, Inventory support

Experience & Required Skills

• Experience: 3-5 years of experience in desktop support or a similar role, with a focus on resolving IT tickets and troubleshooting in a fast-paced, multi-site environment.
• Technical Skills: Experience with the following Imaging Windows devices, installation and configuration of Windows 10 and 11 devices; MS Office troubleshooting, Active Directory, Jira Ticketing Systems, VPN Troubleshooting, Lenovo and/or HP laptop hardware and software.
• Customer Service: Strong ability to provide timely, polite, and efficient service while maintaining a positive company image.
• Problem-Solving: Enjoyment in resolving day-to-day IT issues and ensuring smooth operations.
• Teamwork: Experience working both independently and as part of a team.

Preferred:

• A+ Certification
• Knowledge of Jira ticketing
• Experience in an Aerospace or Manufacturing environment

Physical Requirements

• Standing/Stooping/Bending/Kneeling: Ability to occasionally stand, stoop, bend, and kneel.
• Visual Acuity: Ability to read printed and electronic documents.
• Lifting: Occasionally lift 10-30 pounds as required.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

ABOUT US

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

The world's Leading Independent MROs: StandardAero founded in 1999 is a leading provider of maintenance, repair and overhaul (MRO) services including engine R&O, airframe R&O, engine component repair, engineering services, interior completions and paint application