APPLICATION SUPPORT ANALYST

As a Barclays Application Support Analyst, you will provide API based support for middleware and backend API based applications for the US Based credit card line of business hosted on premise and private cloud. You will work closely with security, infrastructure and platform teams to delivery world class security and resilience. You will also automate application upgrades and patches using DevOps tools. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WHAT WILL YOU BE DOING?

• Driving major incident calls with channels and stakeholder teams to resolve issues within SLA

• Proactive attitude to own and deliver service improvement plans and co-ordination automation implementation within application scope

• Accountable for the on-going maintenance of all relevant service documentation in line with agreed standards on the Service Run Books site 

• Experience in diagnosing and resolving root cause of issues related to sql databases, networks and middleware messaging products

• Chairing regular Service reviews with Vendors to track service performance and ability to challenge or question missed SLAs, etc

• Ongoing liaison with component teams for ensuring service availability

• Excellent presentation, documentation, communication skills to prepare material for monthly Business stakeholder meetings

• Developing In-depth knowledge of Services owned and awareness of current business developments and track upcoming technical deliveries within own service portfolio

WHAT WE’RE LOOKING FOR:

• Bachelor’s Degree (Preferably in Engineering/Computer Science)

• ITIL framework for Service Management experience

• Two years of hands on experience with UNIX & SQL

SKILLS THAT WILL HELP YOU IN THE ROLE:

• Experience with monitoring and alerting technology (ex. Splunk, AppDynamics, Service First, ELK)

• Experience of working with Global teams preferred

• Java Certification (SCJP)/Oracle Certifications/Experience with APIs/JMS platforms (Apache/Websphere MQ) preferred

• Knowledge of the Card /Banking Industry

WHERE WILL YOU BE WORKING?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.