Client Implementation Analyst
Whippany, NJ

As a Barclays Client Implementation Analyst, you will effectively support and contribute to the client growth agenda, supporting clients with identifying their channel/product needs, implementing the full e2e implementation journey for Digital Channels & Cash Management Products (including Training & Education). This is also an opportunity to support Implementation Project Managers on New to Bank propositions.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing:

• Engaging and building requirements for Channel & Product implementation, directly with clients & Relationship Teams
• Assisting the Implementation Project Managers with New to Bank propositions, implementing specific client channels
• Navigating clients through Implementation processes, including Legal Documentation, Security, Mandatory Controls
• Providing expert training on Digital Channels, Products & Fraud Awareness as part of client implementation journey
• Managing clients into Servicing post implementation activity
• Ensuring that the client is educated fully to ensure follow-on impact to wider Servicing Teams in minimal
• Owning all of the client’s issues and personally ensure resolution of any technical or functional issues during the training process, providing feedback where appropriate
• Highlighting any potential risks with clients prior to any risk event

What we’re looking for:

• One year of Cash Management Knowledge i.e. ACH, Swift, Lockbox, check imaging
• Excellent written and verbal communication skills - ability to communicate in a clear and concise fashion
• Excellent influencing & negotiation skills
• Solid analysis, problem solving & decision making skills

Skills that will help you in the role:

• Electronic Banking experience
• Ability to drive commercial success/results
• With solid skills in planning & organising and has initiative
• Embedding tools & process

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.