CREDIT OPERATIONS SPECIALIST

WILMINGTON, DELAWARE

HENDERSON, NV

As a Barclays Credit Operations Specialist you will be reviewing new applications with a focus on accuracy to identify potential credit/fraud risk and make judgmental lending decisions to approve applications while minimizing credit and fraud losses. In addition to this, you will utilize quality customer service skills to ensure that our customers have the best experience possible. 

WHAT YOU’LL GET IN RETURN:

We offer a competitive salary starting at $47,840, plus an opportunity for cash incentive in the first 6 weeks in the role and two potential performance and development-based hourly wage increases in your first year, as well as a 401k contribution with no waiting period to become eligible. We have a health care plan, including medical coverage and dental coverage, available immediately after you start, and a generous paid vacation allowance increasing with tenure. You will be attending paid training to prepare you for the role and your development journey will be structured, with associated benefits.

In addition to the benefits listed above, we also provide health and wellbeing perks which include discounted rates at gyms and health clubs, health screening, private health insurance, family planning and fertility benefits, back-up childcare support and employee assistance. We are keen to see our people succeed and so offer ample learning and development opportunities, recognition programs and tuition reimbursement. We can provide financial and academic assistance if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WHAT WILL YOU BE DOING?

• Being responsible for decision-making on new credit card applications using Barclay’s lending philosophy
• Being required to assess credit/fraud risk on each application 
• Making outbound calls as necessary to develop additional information to facilitate final disposition of applications
• Processing inbound calls from customers and/or other Barclays associates           
• Contributing ideas and recommendations for process improvements to the department or company
• Working on management approved projects that will improve efficiency
• Identifying trends/issues on a daily basis and bringing to the attention of the management staff
• Assisting with user system testing and other special projects as assigned

WHAT WE’RE LOOKING FOR: 

• Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence)
• Excellent written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
• Extremely customer-focused; positive, professional attitude
• Very good organization and work prioritization skills

SKILLS THAT WILL HELP YOU IN THE ROLE:

• College level education preferred
• Knowledge of Microsoft Office applications preferred
• Solid PC, typing, and internet skills
• Intelligent, self-motivated, quick learner and detail oriented

WHERE WILL YOU BE WORKING?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

As this position involves regular in-person contact with other employees and stakeholders, the Company requires proof of vaccination against COVID-19.  As an equal opportunity employer, the Company will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.