DISPUTES BACK OFFICE

As a Barclays Disputes Back Office you will serve as an advisor to customers who contact the bank regarding billing error or dispute regarding a transaction posted to their account. You will act as an advocate for customers as they attempt to pursue credit from the merchant. Routinely using case management tool and reports to actively review and maintain cases to ensure timely and accurate handling of inquiries. You will be involved in stages of the dispute and chargeback cycle including case initiation and evidence gathering, merchant contact.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Salary / Rate Minimum: $45,000

Salary / Rate Maximum: $55,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

WORKING FLEXIBLY

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a caregiver, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. 

Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU BE DOING?

•     Actively managing a caseload of 100+ cases 

•     Maintaining departmental standards in regard to production, quality, and aging

•     Protecting the customer’s federal regulated consumer rights regarding billing error inquiries

•     Determining chargeback rights available in accordance with association regulations

•     Maintaining a quiet, secure area without the presence of family or co-habitants, free of distractions

WHAT WE’RE LOOKING  FOR:

•     More than one year of experience within banking or call-center 

•     More than one year of analytical skills

•     More than one year of PC skills 

•     More than one year’s experience with Fraud or Chargeback

SKILLS THAT WILL HELP YOU IN THE ROLE:

•     More than one year’s experience in disputes or chargeback 

•     Knowledge of credit card processing

•     Knowledge of association (MasterCard/Visa/AMEX) chargeback regulations

•     Knowledge of Reg Z and Reg E

WHERE WILL YOU BE WORKING?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.