Bank of America is one of the world's largest financial institutions, serving individual consumers, small businesses, middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. Consumer Banking associates work to make financial lives better for millions of customers and small businesses. Consumer Banking is made up of both Retail and Preferred & Small Business Banking teams that are focused on meeting the deposit, borrowing, saving, investment and small business needs of our customers. As the largest business in the company, our Consumer Banking teams serve approximately 51 million consumer households through checking, savings, credit and debit cards, investments, home equity lending and mortgages. Some of the services we provide our customers to meet their financial needs include helping them to acquire their first home and establish credit, paying bills via mobile phone, saving for retirement and funding a small business owner's dream.

Bank of America is seeking outstanding college graduates interested in a rewarding career in risk and operational management, customer experience and sales, and talent management to enter our selective Consumer Banking Financial Center Operations Manager Leadership Development Program. Program participants are responsible for learning to execute and coach against the operational roles within the financial center. During this rotational program, you will learn the necessary skills and behaviors to lead a team of financial center associates effectively to meet and exceed operational excellence and aggressive financial center sales goals and service targets.

Note: Twelve months will be spent learning the fundamentals of the financial center in the following key roles: relationship banker, teller, financial center operations manager, financial center manager and relationship manager.

Targeted participants will:

• Become proficient in operational roles within the financial center.

• Assist and support the financial center manager in managing the day-to-day aspect of running a financial center and leading a team to create a quality banking experience for our customers.

• Manage aspects of a successful business including resource management, identifying and minimizing risk, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships, and giving customers more reasons to increase level of engagement in an effort to meet and exceed performance targets.

• Supervise and coach teammates on the proper execution of financial center key initiates while role-modeling the desired behaviors and skills to ensure a consistent positive customer experience through the eyes of the customer.

Required Qualifications:

• Bachelor’s degree from an accredited college or university with a graduation date between May 2015 and June 2016 (between

• May 2014 and June 2016 for internal employees)

• Minimum cumulative GPA of 3.0

• A minimum of six months experience serving the needs of customers in a sales or service capacity

• Demonstrated leadership skills through relevant work experience and/or engagement on campus

• Open and available to work weekends and/or extended hours (as late as 8 p.m.) as required to run the business

Soft Skills:

• Influence, coach and collaborate with others to achieve shared goals and/ or results

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Understand and manage risk in a customer-centric, results-driven environment

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.

• Strong organizational skills including the ability to manage multiple responsibilities and priorities

• Strong communication skills (including verbal, nonverbal, written, and presentation) and active listening skills

Preferred Qualifications:

• Demonstrated experience leading, managing, motivating, or developing a team to meet and exceed assigned goals

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

Required Qualifications:

• Bachelor’s degree from an accredited college or university with a graduation date between May 2015 and June 2016 (between May 2014 and June 2016 for internal employees)

• Minimum cumulative GPA of 3.0

• A minimum of six months experience serving the needs of customers in a sales or service capacity

• Demonstrated leadership skills through relevant work experience and/or engagement on campus

• Open and available to work weekends and/or extended hours (as late as 8 p.m.) as required to run the business

Preferred Qualifications:

• Demonstrated experience leading, managing, motivating, or developing a team to meet and exceed assigned goals

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

3 weeks vacation 2 weeks sick time Bank holidays Community service/volunteer hours Medical, dental, vision, 401K

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.