Fraud Resolutions Analyst
Henderson, NV

As a Barclays Fraud Resolutions Analyst, you will work closely with the Team Manager and you’ll be working on reports, making customer contact through inbound and outbound channels to service account needs, identifying the root cause and effectively providing remediation to customer concerns while adhering to the policies and procedures from Disputes, Fraud Detections, and Fraud Investigations. Priorities will shift as new trends are identified and you must be willing to adapt to frequent changes and put lower priority items to the side.

Salary / Rate Minimum: $55,000

Salary / Rate Maximum: $85,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Receiving inbound and place outbound phone calls to customers in an effort to service account needs effective and efficiently while delivering a high level of professional service
• Understanding and considering customer needs by using active listening skills
• Completing extensive account reviews when researching for remediation for customer needs
• Taking full ownership at initial contact or any follow-up work necessary to service the customer needs ensuring all questions are resolved in their entirety
• Adhering to compliance regulations and Fraud Operations policies and procedures as designated by the line of business
• Exercising judgement in carrying out assignments
• Communicating both verbally and in writing in a professional and accurate manner
• Completing additional projects and tasks, as assigned

What we’re looking for:

• Understanding of Association requirements pertaining to charge-back rights
• Previous Fraud/Merchant Dispute Operations experience
• Attention to detail, understands importance of accuracy and responsiveness
• Excellent written and verbal communications skills with proficiency utilizing a PC

Skills that will help you in the role:

• Experience in providing presentations/public speaking
• Experience/training producing/reviewing analytical products
• Proficiency in Word processing/WordPerfect/Microsoft Excel
• Excellent judgment, professionalism, and leadership

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.