LIQUIDITY TECHNOLOGY (RTB) PRODUCTION US LEAD

As a Barclays Liquidity Technology (RTB) Production US Lead, you will be a Functional US RTB lead for Consumer Risk and Finance Treasury and Liquidity (CRFTL) as part of the existing CRFTL RTB global support team – and wider Risk, Finance and Treasury (RFT) RTB team. You will be accountable for all aspects of functional team leadership, the primary ITIL disciplines of RTB support, and the stakeholder relationships within the US region. The focus of this role is with US accountability working from a primary RFT RTB location of Whippany, NJ.  

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WORKING FLEXIBLY

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.  Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU BE DOING?

•     Overseeing 1st and 2nd line application and business stakeholder support

•     Ensuring that assistance for the applications in CRFTL is performed to high standards against ITIL standards and business aligned Service Level Agreements (SLAs)

•     Working with many parties in order to deliver RTB support capabilities to a diverse stakeholder user base

•     Backing all internal and vendor applications

•     Providing ownership of a high availability RTB support team for the US region and maintain solid relationships with BTB, PMO and other partnering technology teams

•     Recognizing User queries and requests, and responding according to the criticality of issue including Major Incident Management

•     Monitoring in-depth Root cause analysis of problems, including solution and recommendation

•     Challenging BTB colleagues for providing quick remediation and ensuring solid Problem Management practices.

WHAT WE’RE LOOKING FOR:

•     Proven track record in leadership of large diverse global IT organizations including organizational planning, location strategizing, talent recruiting and retention

•     Strategy development experience in Financial Services or other relevant industries

•     Bachelor’s Degree or equivalent in Computing or Mathematics

•     Ability to interact and influence with senior IT managers and senior end-user managers with proven track-record of effective stakeholder management

SKILLS THAT WILL HELP YOU IN THE ROLE:

•    Working knowledge of ITIL processes, in particular Service Design and Service Transition

•    Solid grasp of continuous service improvement (CSI)

•    Knowledge of trading/ settlement systems and Treasury, Finance and Risk Business

•     Ability to face client with emphasis on communication and social skills (i.e., confident with handling stakeholders/major incidents)

WHERE WILL YOU BE WORKING?

At Barclays, we are proud to be redefining the future of finance and here at Whippany  we are defining the future of the workplace and the future of the way we work and live.  We are creating a unique community, one of four strategic tech-enabled hubs that will  redefine opportunity for everyone who works here. Whatever you do at Whippany,  you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.