Job Description

Job Description

Job Summary:

As a Business License Administrator in a dynamic call center environment, your role is integral to ensuring compliance and facilitating business license-related processes. You will be responsible for handling a wide range of administrative tasks, interacting with clients and taxpayers, and providing essential support in the context of business licensing and regulatory requirements.

Duties and Responsibilities:

• Customer Interaction: Interface with clients, business owners, and government agencies via inbound and outbound calls, emails, and written correspondence, providing accurate and courteous responses to inquiries and issues related to business licenses.
• License Processing: Assist in the processing, renewal, and verification of business licenses, ensuring all documentation and information are accurate and compliant with local regulations.
• Data Entry: Perform data entry tasks efficiently and accurately, including updating client information, processing payments, and maintaining organized records.
• Documentation Management: Keep meticulous records of license applications, renewals, and correspondence, maintaining up-to-date databases and archives.
• Regulatory Compliance: Stay informed about local, state, and federal business licensing regulations, ensuring that clients adhere to all necessary legal requirements.
• Problem Resolution: Act as a point of contact for clients, resolving routine issues and escalating complex matters to the appropriate authorities or supervisors as needed.
• Process Improvement: Collaborate with colleagues and management to identify process enhancements, proposing and implementing improvements to streamline operations and enhance customer service.
• Flexibility: Occasional overtime hours and weekends are required, as well as one 10am-7pm shift weekly once training is completed.

Education and Experience:

• 1-2 years in an office environment with heavy inbound/outbound phone experience.
• Heavy data entry experience.
• 3+ years of customer service experience.
• Experience in a call center or customer service role is advantageous.
• Proficiency in languages other than English, preferably Spanish.

Knowledge, Skills, and Abilities:

• Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele.
• Strong focus on accuracy, especially in data entry and document management.
• Proficiency in managing and maintaining records and databases.
• Familiarity with business licensing regulations, or the ability and willingness to quickly acquire this knowledge. Knowledge of Alabama, California, Louisiana, and Georgia Business Tax requirements is helpful.
• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Aptitude for resolving customer inquiries and issues promptly and professionally.
• Collaborative attitude, capable of working cohesively in a call center environment.
• Proficient in adjusting to evolving procedures, guidelines, and shifting customer needs.
• Proficient in MS Word, Excel, and Outlook.
• Ability to proofread correspondence, detect and correct errors, read and interpret city/county tax ordinances.
• Ability to prepare routine correspondence and replies for signature with minimal guidance.
• Proficient in performing fundamental mathematical computations using online tools, desktop calculators, and creating calculations in spreadsheet software.
• Capable of effectively resolving routine situations with guidance from supervisors or based on provided written or verbal instructions.

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands:

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copier.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.