JOB TITLE: CUSTOMER ENGAGEMENT MANAGER, SUPPLIER DIVERSITY REQUISITION ID: 174486BR When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. LOCATION: PITTSBURGH, PA OR REMOTE CUSTOMER CHANNEL GROUP HOW WILL YOU MAKE AN IMPACT? You are all about the customer experience - think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services. Your mission: Build deep and strategic relationships CCG commercial leaders ensuring growth of revenue and profitability while exceeding the customer’s expectations every day. Your goal: Collaborate with Healthcare Market Division counterpart to build consistent customer experiences across CCG and cultivate an environment of continuous learning and development WHAT WILL YOU DO?

• Use Supplier Diversity strategic objectives to improve potential with 10-20, >$5M target customers
• Partner with multiple functional areas to build 1-2 RFPs per month in excess of $2M per year
• Engage with customers and suppliers to tackle problems, solve and deliver efficient financial and contractual results
• Analyzes sophisticated business problems and issues using data from internal and external sources to provide insight to decision makers.
• Identifies and interprets trends and patterns in datasets to locate influences.
• Seek projects (as assigned) to develop an overall solution for the end user community. These projects will span beyond on the assigned territory and may expand beyond the division.
• Act as the department representative to senior leadership when reporting out project results when serving as project lead.
• May provide consultation to managers and lead cross functional teams to address business issues. For sophisticated projects, a second team member may be assigned. Would have to assume team lead to achieve critical metrics in a timely manner.
• Independently make decisions, but also utilize available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources
• Maintain a pipeline of opportunities targeting 5% share gain on base business per year. Work with suppliers in other divisions of Thermo Fisher Scientific for multi-year projects
• Research industry activity to stay informed of new products/services and other general information of interest to customers incorporating this data in the business plan
• Directly produce datasets and reports using system reporting tools.
• Lead pricing within territory to improve profitability
• Counsel customers of supply and price trends and assist in inventory control

HOW WILL YOU GET HERE? EDUCATION

• Bachelor’s degree in business or similar field required.

EXPERIENCE

• 5+ years of demonstrated experience (sales, customer service, consulting) required.
• Research laboratory industry experience preferred.
• Background in Supplier Diversity preferred
• Understanding of Tier 1 and Tier 2 federal and state guidelines/definitions preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent oral and written communication skills, ability to interact effectively with all levels of management and staff on all levels
• Excellent project management skills. Ability to prioritize, manage time efficiently, and raise issues appropriately
• Consistent record to quickly learn computer software applications and efficiently utilize Salesforce.com and MS Office suite of applications
• Consistent record executing cross-functional projects, succeed in a matrix management environment and work independently
• ABILITY TO TRAVEL 50%
• Position may require Covid-19 vaccination and/or routing testing, per client discretion

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.