Millennium Health is a leading health solutions company that delivers timely, accurate, clinically actionable information to inform the right treatment decisions for each patient at the right time. Due to our continued success, we are looking to add additional talent to our sales department and have a great opportunity for an ACCOUNT MANAGER II (TERRITORY SALES.) The AM will be responsible for assisting in growth of new and current business, scheduling and conducting customer in-service training for new accounts, ongoing customer education, as well as service and support of existing customers in the Seattle market. This position is 100% remote.
Key responsibilities include educating, servicing and training existing customers on Millennium's service offerings. In addition, you will be tasked in helping identify new business opportunities by developing existing relationships and cold calling prospective accounts. Reporting directly to the Regional Manager, you will also work side by side with the Territory Manager in the assigned territory.
- Responsible for assisting in growth of new and current business
- Schedule and execute in-service training at customer sites
- Train clinic staff in proper processing of requisitions and sample collection procedure
- Provide regular follow up and refresher training to customers as required
- Ensure all customers are adequately stocked with appropriate supplies at all times
- Provide Management with weekly progress reports
- Plan and execute visits to all existing accounts in the territory on a regular basis
- Identify, communicate and help resolve any service issues, billing issues or customer complaints
- Work as a team with the territory sales rep to ensure excellent on-going customer service and satisfaction with company’s products and services
- As required, assist company in obtaining information missing from requisitions in order to facilitate timely specimen processing
- Develop close working relationship and collaborate with Lab staff, especially Billing & Data Entry
- As required, assist Marketing team with customer surveys and feedback to identify areas for service improvements and enhancement
- Schedule and/or arrange UPS/FedEx pick-ups from offices
- Adherence to confidentiality (HIPAA) requirements
Required Skills
- Candidate must be able to show documented sales numbers in b2b or medical sales
- Bachelor's Degree
- Experience in a sales or customer service function
- Prior field-based position which includes significant travel requirement is desirable
- Prior experience working in a clinic or hospital environment is desirable
- Excellent interpersonal and written and verbal communication skills
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Outlook
- Excellent written and oral communication skills
- Ability to work both independently and as part of a team
- Ability to travel 100% (driving within territory)
- Ability to perform overnights during the week
- Ability to work in evenings, late evenings, and weekends on an occasional basis
- Ability to understand the clinical practice environment and work effectively with clinic staff members
- Proven organizational and time / territory management skills
- Ability to multi-task with strong attention to detail and commitment to persistent follow-up
Required Experience
Millennium Health is an Equal Opportunity/Affirmative Action employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.”