CUSTOMER SERVICE REPRESENTATIVE - SAN DIEGO
WHO WE ARE - Millennium Health is a leading health solutions company that delivers accurate, timely, clinically actionable information to inform the right treatment decisions for each patient. Millennium Health offers a comprehensive suite of services including Millennium PGT and Millennium UDT, which can be used to better tailor patient care. More information can be found at www.millenniumhealth.com.
There has never been a more exciting time to join Millennium Health (MH). Bright and dedicated people, working together have created Millennium’s success. Our employees share a common goal of improving patients’ lives.
The Customer Service Representative (CSR) works in a Service Center environment and is the primary point of contact for inbound calls and Live Chat inquiries from customers and Sales Representatives. The CSR’s daily objective is to provide a superior customer experience by collaborating with internal and external customers, middle management, and multiple operations teams to resolve varies call types. Call types include but are not limited to; account and specimen management, clinical and billing support, shipping, equipment, and supply inquires. The ideal candidate will possess healthcare call center experience, thrive in a fast pace customer-centric environment, possess the ability to critically think while solving problems, be detailed oriented, and embrace MH company values.
The following are intended to be examples of the tasks for which the person in this position is responsible. These tasks are not intended to be complete or all-inclusive and does not preclude management from assigning other or related tasks and projects for which the individual has demonstrated competency through performance.
CSRs wears a headset, take 30-40 calls per day (at times back to back), access and enter information into multiple systems while addressing callers’ concerns in real time, adheres to strict break/ lunch schedules, and must follow company attendance policy. Coaching, development and performance discussions take place on a monthly basis. Successful completion of classroom and Service Center training is required. Successful completion of all assigned refresher training is required. Available shifts are 5am-1:30pm, 6am-2:30pm, 7am-3:30pm, 7:30am-4pm, 8am-4:30pm, 8:30am-5pm and 10:30am-7pm. Assigned/Available shift will be disclosed at time of interview.
ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:
Required Skills
Required Experience
Millennium Health offers a competitive, comprehensive benefits package.
Millennium Health is an Equal Opportunity/Affirmative Action employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm