Job Description

PRIMARY RESPONSIBILITIES:

• Taking inbound calls from consumers

- THIS IS A CALL CENTER ROLE, THEY’LL COME IN PUT THEIR HEADSETS ON AND TAKE CALLS ALL DAY (40-50 calls a day – average 6 minute calls)

• Handling and researching issues over the phone

• Utilizing the computer database to verify and document information

• MAIN RESPONSIBILITIES OF CALL REPS:

• • Providing customer service on spending accounts
    • Educate customers on account
    • Benefits of account
    • When and how to use the funds in the account
    • They’re an online bank so understanding website
• • • Navigating website
      • Registration
      • Enrolling or signing onto website
• • Understanding online banking
    • How to navigate a bank website in general
    • Helping customers with tax forms in general
    • Updating accounts with general demographic information

REQUIRED QUALIFICATIONS:

• An education level of at least a High School Diploma or GED

• Authorization to work in the United States

• Available to work 40 hours per week anytime within the operating hours of the site

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer

system applications

SOFT SKILLS:

• Ability to navigate a computer while on the phone

• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each

product

• Ability to remain focused and productive each day though tasks may be repetitive

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity .