Job Description

The Research Assistant/ Front Desk Coordinator position requires excellent customer service skills as this position is often the first contact for our patients and clients. This position is also responsible for completing administrative, and the occasional operational, duties that keep that office running smoothly.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Greet patients and visitors and notify the appropriate staff member of their arrival.
• Prepare needed forms for new subject visits and see that all paperwork is completed.
• Scan all required forms and information into the system.
• Answer and direct incoming calls
• Place reminder calls and send reminder texts.
• Receive and open all shipping items and inform coordinators of their arrival (as applicable).
• Ensure the reception area is neat and clean at all times.
• Maintain office supply inventory and order as necessary.
• Manage the subject referral program and assist onsite/remote patient enrollment coordinator (PEC) as needed.
• Assign lab duty and notify the coordinators.
• Assist with additional administrative tasks as needed, which may include regulatory completion/filing.
• Assisting with unblinded trial duties as applicable

Qualifications

• Strong attention to detail and communication with the study team, for discrepancies in study
• Strong written and verbal communication skills
• Proficiency in medical terminology a
• Excellent Organization and problem-solving skills.
• Strong Computer Skills

Additional Information

About M3:

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

*M3 reserves the right to change this job description to meet the business needs of the organization

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