Position description:

This is a remote opportunity.

Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

Responsibilities:

• Handle customer inquiries and complaints via online chat
• Provide information about the products and services via online chat
• Troubleshoot and resolve product issues and concerns via online chat
• Document and update customer records based on interactions via online chat
• Develop and maintain a knowledge base of the evolving products and services.

Excellent customer service skills and ability to work in a fast paced environment. Must have your own computer or laptop with a minimum of 6 GB of RAM. Able to attend 5 weeks of remote training, Tuesday - Saturday between the hours of 11:00 AM - 7:30 PM EDT

Excellent customer service skills and ability to work in a fast paced environment. Must have your own computer or laptop with a minimum of 6 GB of RAM. Able to attend 5 weeks of remote training, Tuesday - Saturday between the hours of 11:00 AM - 7:30 PM EDT

Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.