We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP NS2 IT Services Intern - Hybrid / Herndon, VA

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.

POSITION SUMMARY

The IT Services Intern will be responsible for assisting in IT projects and initiatives. This role will support developing standards, identify, evaluate and document new products and capabilities within the IT organization. The IT Services Intern will collaborate with other IT team members and provide periodic updates to management on key initiatives. This position will be a hybrid role based in Herndon, VA.

GENERAL RESPONSIBILITES

• Create, implement, and document the following processes for IT Services:
  • performance monitoring
  • problem troubleshooting / helpdesk response
  • landscape configuration and standards
  • IMAC (installation, move, add, change) services for IT
  • change management methodology
• Perform/coordinate incident diagnosis, corrective action, and root cause analysis
• Configuration, testing, installation, modification, and servicing within IT (switches, routers, servers, wireless, etc)
• Organize work requests based on project/task priorities.
• Plan and perform systems analysis and design activities including development of detailed functional requirements for new solutions
• Maintain responsibility for end-user (customer) satisfaction
• Assist in planning and executing internal IT projects
• Assist in enhancing IT communications by designing and maintaining engaging SharePoint pages to share updates and resources effectively
• Collaborate on improving IT processes by gathering data, analyzing workflows, and suggesting enhancements.
• Help manage and maintain Audio/Video equipment inventory, including scheduling maintenance and upgrades.
• Participate in testing and documentation for various tools
• Provide support for department activities, including scheduling, tracking action items, and maintaining project documentation.
• Shadow team members to gain a deeper understanding of IT Services and its role in supporting the organization.

QUALIFICATIONS:

• Pursuing or a recent grad with a Computer Science / MIS / Information Technology, or related technical major
• Basic understanding of networking protocols
• Experience with telephony, desktop operating systems and server environments desirable
• Strong organizational skills
• Flexible, self-motivated, and able to work in a fast-paced environment
• Excellent communication skills and the proven ability to work effectively within a group dynamic
• Preparing and making written and oral presentations of a technical nature

SPECIFIC TECHNICAL SKILLS DESIRED:

• Experience with Windows/UNIX/Linux operating systems
• Basic Scripting Skills: (examples: Perl, Python, PowerShell)
• Proficient on Microsoft Windows o365 tools [Visio, Teams and SharePoint highly desired]
• Understanding of public cloud environments such as Amazon AWS and Microsoft Azure
• Vendor certifications
• Basic networking fundamentals
• Experience with patching Windows/UNIX/Linux operating systems

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15 - 62 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Requisition ID: 412505 | Work Area:Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.