WHAT WE OFFER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES

The products and services provided by SAP to customers often comprise important parts of our customers’ operating environments. Customers rely on SAP to execute controls and leverage them for their internal business purposes although outsourced to SAP. Accordingly, SAP products and services are regularly audited and/or assessed by third party external auditors.

The Security Compliance Competence Center (S3C) is located within the Security, Risk & Compliance (SR&C) team which is part of the SAP Global Security organization. SR&C serves, amongst others, to coordinate and facilitate security audits (i.e., third party audits, certifications and customer audits) from start to finish.

The SR&C team helps SAP customers maintain their compliance status by providing third party audit reports such as ISO certifications or SOC attestations. Using these reports and certificates, the customer can map contents and results to its own compliance framework and/or use them to demonstrate its own compliance to its auditors and/or regulators. S3C is responsible to make these certifications and audit reports available to SAP customers, prospects and other legitimate stakeholders (customer’s auditors, regulators, etc.). Further, SR&C uses automation services to automate audit coordination and facilitation. These services are developed, maintained and operated by S3C.

As a Security Compliance Support Associate you will be appointed to the Security Compliance Competence Center. The role is contributing to run and improve SR&C’s operations support processes and functions. A key focus will be to support building up a central service desk function for SR&C, including the introduction/adaption of a service management tool.

EXPECTATIONS AND TASKS

• Operate S3C’s support services, focus on service desk 2nd/3rd Level
• Contribute to introduction/adaption of service management tool for a service desk function
• Facilitate automation/improvement of S3C’s support processes and activities
• Promote agile, innovative and user centric culture in operations support processes
• Readiness to participate in a collaborative global environment and effectively communicate with internal as well as external customers and stakeholders.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

REQUIRED SKILLS

• Bachelor’s Degree in computer science, mathematics, engineering or a related discipline
• Knowledge of IT service management processes and concepts, especially Service Desk
• Strong interest in security, compliance and process management and high level of attention to details
• Proactive behavior, result orientation & execution focus, high willingness to learn and the participate in challenging projects
• Strong communication and presentation skills in English and ability to work in an international team

PREFERRED SKILLS

• Masters Degree in computer science, mathematics, engineering or a related discipline
• Certification in leading practice for IT service management  (e.g. ITIL, ISO 20000)
• Experience with leading service management tools, such as ServiceNow or Jira Service Desk
• Know-how about Information security management systems, auditing and certification standards (e.g. SOC1, SOC2, ISO 900x, ISO 270xx, PCI DSS

WORK EXPERIENCE

• 1-2 years’ experience in IT support and/or IT service management including internships.

#GWG21

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:292357 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

REQUIRED SKILLS

• Bachelor’s Degree in computer science, mathematics, engineering or a related discipline
• Knowledge of IT service management processes and concepts, especially Service Desk
• Strong interest in security, compliance and process management and high level of attention to details
• Proactive behavior, result orientation & execution focus, high willingness to learn and the participate in challenging projects
• Strong communication and presentation skills in English and ability to work in an international team

PREFERRED SKILLS

• Masters Degree in computer science, mathematics, engineering or a related discipline
• Certification in leading practice for IT service management  (e.g. ITIL, ISO 20000)
• Experience with leading service management tools, such as ServiceNow or Jira Service Desk
• Know-how about Information security management systems, auditing and certification standards (e.g. SOC1, SOC2, ISO 900x, ISO 270xx, PCI DSS

WORK EXPERIENCE

• 1-2 years’ experience in IT support and/or IT service management including internships.

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:292357 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations:

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.