WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

COMPANY DESCRIPTION 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. 

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. 

PURPOSE AND OBJECTIVES 

SAP Mission Control Center (MCC) delivers best-in-class customer experience along our post- sales customer journey by ensuring customers can trust SAP to resolve critical situations swiftly and professionally while also looping back to development for better problem solving and product improvement. 

We accelerate product innovation and adoption for our customers, and deliver an exceptional customer experience: 

• Protect: Resolve business critical customer situations to return to flawless execution of their business as fast as possible. 
• Prevent: Speed up product adoption to continuously improve customer experience. 
• Accelerate: Orchestrate end-to-end integration to reduce complexity and ensure customer success.

As part of the SAP Mission Control Center, Back Office resolves critical customer situations which have or might have an impact on customers' or SAP's business.  Back Office takes ownership of a critical customer situations and drives the technical resolution. The team is comprised of senior experts across various technical and application areas, working as De-Escalation Architect (DEA). 

This position is for Internship only. 

EXPECTATIONS AND TASKS 

• Learn targeted SAP technologies and methodologies.
• Ability to work in a team environment, understand and be responsive to project and customer needs.
• Ability to adapt and function effectively in a fast-paced, changing environment while working under deadlines.
• A record of taking initiative (self-starter), driving results and accepting increasing levels of responsibility.
• Must be able to problem solver, learn quickly and apply knowledge effectively.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES 

• Education in an accredited university with a Bachelor’s or Master’s degree in: Mathematics, Nature Science, Engineering, Computer Science.
• Solid understanding of computer science fundamentals – Database, Operating System, Computer Networks and any programming language.
• Well versed with at least one of the following programming languages: Python, JAVA, JAVA Script, C++
• Strong preference for completion of SAP course work at an SAP University Alliance School.
• Must be able to work as a team player yet have the ability to work independently.
• Analytical, results-driven and have a solution-oriented approach.
• Possess exceptional interpersonal and communication skills including verbal, written presentation and listening.
• Must be willing to relocate to Newtown Square, PA

The position is an internship position. 

WE BUILD BREAKTHROUGHS TOGETHER

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

WE WIN WITH INCLUSION

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/VET/DISABILITY:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 349568  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations:  #LI-Hybrid

At SAP, we're not just shaping the future, we're creating it with a collaborative spirit, a drive for high performance, and a commitment to continuous learning. SAP's purpose is to help the world run better and improve people's lives with sustainability at the core. Our integrated applications connect all parts of a business into an intelligent suite on a fully digital platform. With the largest cloud portfolio on the market, world-class benefits, and recognition for your individual contributions, we're here to empower you to bring out your best.