WHAT WE OFFER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

THREE REASONS TO INTERN AT SAP

1. CULTURE OF COLLABORATION: meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. GAIN VISIBILITY: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM

The goal of the Customer Advocacy Team is to support the Global Customer Success Partner (CSPs) with customer renewals, adoption, expansion/upsells, and references. In this role, you will be to learn about the different core dimensions of what it means to build a Customer Community through Audience Engagement for the Customer Success organization across Intelligent Suite (SAP Digital Supply Chain, SAP S/4 HANA and SAP HANA Enterprise Cloud).

WHAT YOU’LL DO:

Position title: SAP iXp intern  - Intelligent Suite, Customer Success Operational Business Analyst

Location: Newtown Square, PA – please note that roles will be remote until local guidelines ensure safe office reopenings

Expected start date to end date: September 2021 or earlier (Targeted start) for 6 Months

Full time Hours (40 hours/week) is required for this role

IN THIS ROLE, YOU’LL:

In this global role, you will work closely with S/4HANA Cloud Global VP, Regional VPs, Global Customer Success Partner (CSP) Regional leads, Business Management, and Controlling. Needs a good understanding of commercials (renewals, replacements, terminations), forecasting, reporting, and overall operations within cloud business. Will engage with the global S4HC CSP team and analyze cross-functional reporting for business operations updates and collaborate to maintain Marketing and Communications deliverables.

Be part of the Customer Advocacy team and support our Global Customer Success Partners (CSPs) by building best-in-class customer experiences, with a focus on the areas listed below.

• Virtual Event Planning & Logistics: organize global monthly meeting in collaboration with global VP, Regional VPs, to present quarterly/monthly performance and business updates for internal CSP audience – will deliver talk tracks and PPT to global VP.
• Operations: Identify opportunities for improvement in operational and management initiatives, prepare presentations, management reports, and other documents ad hoc.
• Content: maintain global headcount and organizational chart deliverables, maintain Go-Live newsletter, create excel reports and pivot tables for business operations overview
• Communications: collaborate internally with CSPs to ensure all available tools are used to drive operational excellence and engagement management (Totango, CRM).
• Analytics: Reconciliation of various reporting systems to have a single source of truth, update and clean up forecasts and getting insights into overall cloud business and key business drivers.
• Special Projects: deliver ad hoc project requests from internal

WHO YOU ARE:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Economics, Marketing, Commerce, Management Information System (MIS) or Business Technology Management (BTM) related degree (Bachelor’s, Master’s, MBA).
• Strong Business leadership Education/Experience Preferred.
• The candidate must have a combination of technical and business expertise. 
• They should be a team player, with a self-starter attitude and the ability to work with minimal direction.
• Good communication/writing and organization skills are important
• Advanced excel reporting / PPT skills are needed.
• The candidate should be able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving.
• Above all, they should be passionate about customer experience and value realization

TOP SKILLS OR COMPETENCIES

• Project Management
• Event Planning
• Detail Oriented
• Curious
• Business Acumen
• Consultative Skills
• Demonstrated Self Starter
• Strong organizational skills
• Proficient in content creation
• Video creation a plus, but not needed
• Strong Relationship/Interpersonal skills
• Demonstrate strong collaboration skills
• Experience with Operational Reporting a strong asset
• Strong written communication skills (email, PPT, newsletters)
• Experience with creating PPT content for virtual meetings a strong asset
• Experience working in cross-functional teams a strong asset
• Strong prioritization skills needed for timely delivery of ongoing requests and special projects
• Strong problem-solving skills and deep sense of ownership in delivering requirements a strong asset

FOLLOW @SAPIXP ON INSTAGRAM AND DON’T MISS ANYTHING ABOUT OUR EXPERIENCES WORLDWIDE!

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:300087 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern  | Additional Locations: 

WHO YOU ARE:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Economics, Marketing, Commerce, Management Information System (MIS) or Business Technology Management (BTM) related degree (Bachelor’s, Master’s, MBA).
• Strong Business leadership Education/Experience Preferred.
• The candidate must have a combination of technical and business expertise. 
• They should be a team player, with a self-starter attitude and the ability to work with minimal direction.
• Good communication/writing and organization skills are important
• Advanced excel reporting / PPT skills are needed.
• The candidate should be able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving.
• Above all, they should be passionate about customer experience and value realization

TOP SKILLS OR COMPETENCIES

• Project Management
• Event Planning
• Detail Oriented
• Curious
• Business Acumen
• Consultative Skills
• Demonstrated Self Starter
• Strong organizational skills
• Proficient in content creation
• Video creation a plus, but not needed
• Strong Relationship/Interpersonal skills
• Demonstrate strong collaboration skills
• Experience with Operational Reporting a strong asset
• Strong written communication skills (email, PPT, newsletters)
• Experience with creating PPT content for virtual meetings a strong asset
• Experience working in cross-functional teams a strong asset
• Strong prioritization skills needed for timely delivery of ongoing requests and special projects
• Strong problem-solving skills and deep sense of ownership in delivering requirements a strong asset

FOLLOW @SAPIXP ON INSTAGRAM AND DON’T MISS ANYTHING ABOUT OUR EXPERIENCES WORLDWIDE!

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:300087 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern  | Additional Locations:

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.