JOB SUMMARY

The Go to Market (GtM) Quality role works within the NA Multi Country Organization, reporting to the GTM Quality Manager. This role is focused on Quality in the Go to Market operations. GtM Quality is the customer and consumer facing segment of the North America Quality Organization. Daily activities include implementing, executing, improving, ensuring and providing quality support to SC operations, repacking operations, logistics and warehousing, systems, customer service, Brand Building and local Brand Development for Quality Management System (QMS) compliance, regulatory compliance, care line support, on-shelf assessments/improvements and marketplace issue/incident management. This role is a partner for key Quality requirements across the GtM scope (Quality beyond the manufacturing sites).

DUTIES AND RESPONSIBILITIES

• Support deployment of UL Quality strategy, governance, and goals through MCO specific projects and targets
• Supports consumer complaint and Adverse Reaction Complaint process.
• Manages product release process for regulated, cosmetic and food products (Canada)
• Supports the development of Quality links to MCO and SC GtM Strategy
• Participates in communication of local regulatory requirements and changes and supports work with Technical Quality and Regulatory
• Quality to ensure compliance at manufacturing sites
• Ensure regulatory and global quality compliance in warehousing & logistics for MCO Provides expertise, leadership, and support in Quality management for resolution of Quality issues in re-packers, assemblers, promotions suppliers and customers within MCO geography
• Supports use of Quality processes for innovations, promotional items, and changes in NA Supports MCO interface with Consumer / Customer care lines for alert triggers and feedback data
• Supports local marketplace product quality incident management and consequent actions Leads or supports development of Q improvement activities based on the monitoring and manipulation of marketplace data from multiple channels (e.g. consumer & customer care lines, Digital Voice of the Consumer, on shelf inspections, warehouse & re-packer data, employee observations, etc.)
• Contributes to cold chain quality support and improvements from DC to Point of Sale (POS) - secondary & tertiary transport and storage, distributors, concessionaires.
• Leads or contributes to Quality improvement projects with the MCO for business complaints, cold chain, and on-shelf CRQS improvement
• Supports improvements related to import / export that have been raised to supplying Innovation Quality, Technical Q and / or manufacturing site and Unilever International
• Manages return/refusal dispositions and assists customer service to remedy customer issues.
• Participates in Quality improvement activities with Logistics teams to forward progress in UL and 3P warehouses and transportation operations.
• Support import/export quality issue resolution and improvement actions in Logistics.

KEY REQUIREMENTS

University degree in technical discipline or general sciences. Preferred: Biology, Engineering, Supply Chain, Microbiology, Chemistry, or Food Science degree Additional experience in Supply Chain, R&D, Logistics or Customer Service

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Employment Opportunity PostersEqual Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with DisabilitiesEmployment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

Unilever has a simple but clear purpose – to make sustainable living commonplace. They believe this is the best long-term way for the business to grow. On any given day, two billion people from around the world use Unilever products from iconic brands like Dove, Axe, Ben & Jerry’s, Lipton, Dollar Shave Club, and Knorr to look good, feel good, and get more out of life.