Client Relationship Manager

at Saga Education (View all jobs)

Remote

Employment Status: Fullt-Time

Reports to: Director for District Partnerships

Start date: ASAP

Anticipated compensation: Starting at $68,200 - $78,300 , commensurate with experience

Who We Are

Saga Education is a national leader in high-impact, in-school tutoring. We leverage the power of human capital and technology to accelerate student outcomes and create more equitable learning for students.

Since our founding in 2014, we have reached more than 30,000 students and counting. With our proven-to-work tutoring model and focus on relationship building, we have been able to reach students who need it most and support families, educators, and districts through our services. Whether that be through our work in providing direct solutions, building cutting edge products, or advocating for impact, our vision to make education equitable for all students is realized daily.

For more information about Saga Education's mission, vision, and services, please visit us at www.sagaeducation.org .

What We Do

Inside each student lives a story waiting to unfold. We know every student is capable of shaping a story of success-in school, and in life. But not every student has had a fair chance to see it. Saga Education envisions a world where students-especially Black and Latinx students-have equitable access to economic and social mobility. To achieve this, Saga seeks to establish high-impact, in-school-day math tutoring as an integrated part of a student's education, as a proven response to accelerating educational equity.

Our research shows our program works-not only to raise math scores but to foster the confidence and sense of belonging that underpin all academic success. As a trusted leader in building powerful tutoring programs, Saga provides the resources and tools to enable all districts to take advantage of our expertise. Saga has the evidence and experience to know what works.

What You'll Do

The Client Relationship Manager will work with the Director of District Partnerships to manage and implement consulting contracts throughout the year. You will report to the Director of District Partnerships. In this role you will help to develop and execute training of leadership and tutoring staff to outside organizations, have regular check-ins with the organizations whose contract you manage, provide detailed feedback regarding Saga's standards for implementation and fidelity of the program and provide the organization's leadership with on-demand resources catered to the needs of their organization. Your responsibilities will include:

• Modify and execute training for leadership and tutoring staff for outside organizations
• Manage individual contracts with organizations and fulfill duties outlined in the contract
• Provide detailed actionable feedback to organizations leadership staff based on tutorial observations
• Check in regularly with organizations leadership staff to provide on-demand resources for continued improvements
• Ensure Saga's standards are being implemented and the program is being run with fidelity
• Support with virtual & in person feedback to tutors through site visits or video recordings of their tutorials
• Manage partnership obstacles and setbacks and provide solutions efficiently and effectively

What We'll Use To Measure Success

• Mission Alignment - You have a deep understanding of social injustice in education.
• Collaborates - You build partnerships and work collaboratively with others to meet shared objectives
• Communicates Effectively - You deliver clear, multi-mode communication to various audiences
• Stakeholder Focus - You build and value strong stakeholder relationships
• Being Resilient - You rebound from setbacks and adversity when facing difficult decisions
• Instills Trust - You gain confidence and trust of others through honesty, integrity, and authenticity

What You Bring

• You have completed a Bachelor's degree in related field
• You have 3+ years of teaching experience and/or 2+ years working as Site Director with Saga for internal candidates
• You have 2+ years working on consulting projects (preferred)
• You have experience in remote management, organization, and communication
• You have experience with train the trainer models (preferred)

What We'll Provide

(Full-Time Benefits)

Saga Education offers competitive compensation and benefits, which includes IVF coverage, paid parental leave, opt-in FSA, and telehealth benefits. Saga provides a generous PTO package including a paid Winter Wellness Break, an opt-in 401k with discretionary match and company provided technology. All employees have access to our comprehensive Employee Assistance Program, Saga 360 Wellness Program and DEIB events and initiatives.

Saga Education provides equal employment opportunities to all employees and applicants.

To remain at the cutting edge of educational innovation and impact, we celebrate and leverage our diversity in all of its intersectional identities and nurture a sense of belonging at all levels of the organization. We welcome ideas and perspectives from all employees to fulfill the full promise of our mission. Our diversity is our strength. W e encourage people of all racial, ethnic, and socioeconomic backgrounds to apply for this and all available roles.

Thank you for applying to Saga Education.

Saga Education is a national nonprofit aimed to confront education inequity by providing high-dosage math tutoring to ninth and tenth grade students. In partnering with public school districts, Saga Education provides mentorship and academic instruction during the school day.