Job Description
CENTRALIZED FINANCIAL SERVICES OFFICER-PACKAGING
THIS IS TEMPORARILY REMOTE DUE TO COVID-19 BUT MUST LIVE IN THE GREATER PHX, AZ AREA AND HAVE HIGH SPEED WIFI AT HOME. ANCORA EDUCATION As a national, private, post-secondary education and training company operating across several states, disciplines, and modalities, Ancora Education (“Ancora”) is first and foremost a reflection of its people and core values. Armed with an unwavering commitment to integrity, customer service, innovation, and growth, we support students on their life-changing journey of development and career advancement.
POSITION OVERVIEW The Centralized Financial Services Officer assists in the collection of documentation for financial aid applications along with answering questions via inbound/outbound calls and emails for both new and continuing students regarding their funding. Reporting into the Director of Centralized Packaging, the Centralized Financial Services Officer is responsible for the submission of completed Financial Aid files for review and approval. In addition, the Centralized Financial Services Officer is available to assist and support Campuses directly with questions in the event clarification is needed for students
KEY RESPONSIBILITIES
I. Provides Impeccable Customer Service & Administrative Support
• Answers student inquiries via all forms of communication (i.e. email, inbound and outbound calls, etc.) encompassing a multitude of areas such as; Title IV funding, campus-based aid, VA funding, verification, payment plans, state grants, and other financial aid questions.
• Assist students in the completion of required financial aid documents, i.e.: Master Promissory Note and Entrance Counseling, etc.
• Ensure students' understanding of the responsibilities and obligations tied to Student Loan Repayment.
• Ensures all documentation received is properly notated in required systems.
• Prepares and maintains accuracy of student financial aid files.
• Verifies student eligibility for Title IV funding.
• Ensure timely submission of students financial aid file upon completion of required documentation.
• Communicate with campus regarding student financial aid eligibility and documents needed for certification of Title IV funding.
II. Reporting and Student File Analysis
• Analyzes outstanding submission reports (e.g., Daily Submission Report, Outstanding Repack Report, High Balance Report, Potential Graduate Report etc.) on a weekly basis to keep student files current and properly maintained.
• Reviews problematic student accounts with Centralized Packaging Team Lead/ Director of Centralized Packaging to determine the best course of action for resolution.
• Makes recommendations for those students not qualifying for financial clearance
III. Student Engagement
• Review FAFSA process and answer student questions as needed.
• Upon completion of the FAFSA provided the student with an overview of the Financial Aid process and potential requirements by the student regarding document submission.
• Review cost of attendance and tentative financial aid awards with the student; this process includes reviewing monthly payment arrangements if applicable.
• Schedule follow-up appointments with students to complete the packaging process, answer student inquiries and provide copies of financial paperwork to students.
• Accesses NSLDS to review prior loan/grant funding information and stores electronic copy within the students file.
• Completes all necessary verification items if the student was selected.
IV. Support Ground Campus Staff
• Ensure accuracy of notes within Campus Vue to ensure needed documents from the student are known by Campus Admissions and Finance Staff.
• Provide weekly updates via teleconference on the status for both new and continuing student file submissions.
Experience:
• PREFERRED: ⁻ Associate’s Degree in Finance, Accounting or similar field, or equivalent work experience ⁻ 1 year experience with Federal Title IV programs and administration
Knowledge, Skills, and Abilities:
• Customer service oriented
• Proficiency in Microsoft Office programs and Google Platforms
• Excellent analytical, financial, and problem-solving skills, ability to work with high level of accuracy and attention to detail
• Attention to detail
• Ability to process multiple types of information and make judgments about moving from one task to another based on priority/importance
• Superior verbal and written communication skills
• Knowledge of database programs (CampusVue preferred)
Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.