Veterans Certification Specialist – Financial Assistance Services

POSITION SUMMARY

The Veterans Certification Specialist provides services related to the certification of students to the Department of Veterans Affairs (DVA) for Educational Benefits. This position is responsible for administrative duties associated with the administration and coordination of student certification and providing assistance to students. The Veterans Certification Specialist reports to the Coordinator of Veterans Affairs.

Job Duties include, but are not limited to:

Professional and efficient execution of Cameron University’s commitment to student success

KNOWLEDGE RESPONSIBILITIES

• Understand and comply with rules and regulations of the Department of Veterans Affairs as they relate to the GI Bill and student accessibility.
• Maintain student confidentiality in accordance with FERPA regulations.
• Maintain knowledge of policies of other departments (Registrar, Business Office, Admissions, etc.) and understand the impact on a student’s GI Bill eligibility.
• Maintain knowledge academic program requirements.

FUNCTIONAL RESPONSIBILITIES

• Accurately enter certification information in compliance with Federal regulations.

• Accurately calculate adjustments to certifications.

• Complete and/or file information to meet end of semester reporting requirements.

• Accurately calculate and reconcile tuition and fee costs for certifications and adjustments and disseminate information as appropriate with the Business office, including Debt Letter tracking.

• Accurately track Tungsten system approvals and associated notifications and tasks.

• Work collegially with all internal and external stakeholders.

• Assist with preparation and execution of any events hosted by the Veterans Affairs office.

• Assist with supervision of student staff, duties associated with the student staff and outstanding delivery of student customer assistance.

• Participate on university committees as assigned.

• Perform other related duties necessary to support the mission of Cameron University.

CUSTOMER SERVICE RESPONSIBILITIES

• Ensure that students are served efficiently with courtesy and respect.
• Assist students, and their families, with maximizing student aid, entitlements, and other financial resources to make college attendance as affordable as possible.
• Coordinate Parent School Letter approvals and assist students with the tracking elements.

MINIMUM QUALIFICATIONS:

1. Bachelor's degree from a regionally accredited college or university.
2. Proven track record of excellence in customer service.
3. Ability to communicate diplomatically, clearly, and effectively, both verbally and in writing.
4. Strong interpersonal and communication skills
5. Demonstrated skills in Microsoft Office

PREFERRED QUALIFICATIONS:

1. Prior experience processing VA education benefits
2. Military Affiliation
3. Three years of Accounting Experience
4. One or more years directly related experience with Oracle and Ellucian (Banner) system.
5. Demonstrated understanding of educational, administrative and personnel policy and practices within higher education as well as the regional university mission and unique needs of Veterans.
6. Bilingual: Spanish

**SALARY: **Position funded at $30,500/annually plus benefits. Opportunity for performance compensation subject to approval and budgetary availability.

**PHYSICAL REQUIREMENTS: **Ability to lift objects under 15 pounds including using the upper body to raise objects from a lower position to a higher position; ability to reach including extending the arm and hand; ability to stand for short or extended periods of time; ability to engage in repetitive motions including finger dexterity; ability to speak, hear and see. Ability to crouch, climb and walk stairs.

**INSTITUTION: **Cameron University (www.cameron.edu) is a state-supported regional institution located in Lawton, Oklahoma, that offers undergraduate and graduate degrees. Dedicated to excellence, the university provides a wide range of economic, cultural, and educational opportunities for the betterment of all citizens. Master’s-level graduate degrees are offered in business, behavioral sciences, and education; baccalaureate programs are offered in more than forty disciplines, and associate degrees are offered in many other studies. The close proximity of Fort Sill contributes to an area rich in cultural diversity and provides the opportunity for frequent cooperative efforts. The combined community of Lawton/Fort Sill has a population of more than 100,000 and is located adjacent to the picturesque Wichita Mountains Wildlife Refuge. A copy of the University’s Annual Security Report, listing crime statistics and university policies, is available by contacting the Office of Public Safety or by accessing the report online at www.cameron.edu/ops.

APPLYING: Attachments must include a cover letter indicating experience applicable to position, resume, transcripts (unofficial are acceptable at this point), names, addresses, and telephone numbers of three professional references. Incomplete applications might not be reviewed.

DEADLINE: Applications will be accepted until the position is filled.

**EEO/AA Employer/Vets/Disability **

Required Skills

Required Experience

• Must be able to stand and walk on concrete up to 100% of the work day
• Must be able to bend, stoop, kneel, and crouch
• Must be able to lift and carry 50 lbs along and over 50 lbs with assistance
• Must be able to climb and balance
• Must be able to use hands to reach, handle, and/or feel
• Must be able to visually inspect products
• Must have manual dexterity in hands for tool usage
• Must be able to work in temperatures above 95° in a non-climate controlled building