The Student Accounting Specialist is a key member of the Student Accounting Services team and works closely with students from Boston University, as well as with staff from Enrollment Services, Undergraduate and Graduate Financial Aid Offices, Loans and Collections, and other areas. Major duties of this position include: -Assist, analyze, and implement appropriate solutions for students, parents, and other University offices with questions and problems regarding student accounts. -Provide customer assistance in person, on the telephone, and through e- mail to students, parents, other University offices, and outside agencies in response to billing and payment questions.

• Process all inquiries, interpret, and resolve account problems, and complete student account settlements.
• Provide advice and solutions to students and families regarding complex financial situations frequently involving confidential information.
• Responsible for processing student account payments, including cash, check, and credit card payments, and for daily balancing of a cash drawer.
• Process incoming daily work which may include inquiries regarding special invoicing, 1098-T tax statements, medical insurance waivers, refund requests, and other account analysis projects as assigned.

Required Skills

• Bachelors degree in a related field
• 1-3 years of work experience, preferably in a university or customer service environment
• Intermediate skills utilizing Excel, including complex formulas in order to acquire, organize, and analyze data
• Experience in analyzing data to determine relevant conclusions and suggest appropriate actions to management
• Ability to multi-task and prioritize routine tasks and ad-hoc requests
• Effective oral and written communication skills
• Detail oriented, demonstrating accuracy and quality of work output
• Ability to work (both independently and in conjunction with others) effectively and cooperatively in a small, collegial team environment.
• Self-motivated, proactive, intellectually curious

Preferred Skills:

• Experience with analyzing detailed financial records.
• Knowledge of University policies and procedures and federal regulations to advise customers and resolve inquiries.

Benefits/Other Information:

• Boston University's generous benefits package includes health, dental, life insurance, and paid time off! Full-time employees are also eligible for tuition remission for courses at Boston University. Note: the remission benefit extends to dependents as well. For more details on benefits, please refer to the Boston University benefits page at https://www.bu.edu/hr/employee-resources/benefits/.
• The department of Financial Affairs at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive and equitable and a place where all constituents can thrive.
• For all positions, we are looking for individuals who enjoy working with colleagues in a collaborative environment and who are flexible and creative. We strongly encourage applications from women and under-represented groups who share our interest in serving a university community with diverse needs, backgrounds, ethnicities, and abilities.
• Interested applicants are asked to upload a resume, list of references (if available), and submit a cover letter addressed to 'Hiring Manager Student Account Specialist position #6468'.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience

• Bachelors degree in a related field
• 1-3 years of work experience, preferably in a university or customer service environment
• Intermediate skills utilizing Excel, including complex formulas in order to acquire, organize, and analyze data
• Experience in analyzing data to determine relevant conclusions and suggest appropriate actions to management
• Ability to multi-task and prioritize routine tasks and ad-hoc requests
• Effective oral and written communication skills
• Detail oriented, demonstrating accuracy and quality of work output
• Ability to work (both independently and in conjunction with others) effectively and cooperatively in a small, collegial team environment.
• Self-motivated, proactive, intellectually curious

Preferred Skills:

• Experience with analyzing detailed financial records.
• Knowledge of University policies and procedures and federal regulations to advise customers and resolve inquiries.

Benefits/Other Information:

• Boston University's generous benefits package includes health, dental, life insurance, and paid time off! Full-time employees are also eligible for tuition remission for courses at Boston University. Note: the remission benefit extends to dependents as well. For more details on benefits, please refer to the Boston University benefits page at https://www.bu.edu/hr/employee-resources/benefits/.
• The department of Financial Affairs at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive and equitable and a place where all constituents can thrive.
• For all positions, we are looking for individuals who enjoy working with colleagues in a collaborative environment and who are flexible and creative. We strongly encourage applications from women and under-represented groups who share our interest in serving a university community with diverse needs, backgrounds, ethnicities, and abilities.
• Interested applicants are asked to upload a resume, list of references (if available), and submit a cover letter addressed to 'Hiring Manager Student Account Specialist position #6468'.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.

_ _

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.