The Technology Coordinator position will set the technological stage for our educators, students, and administrative staff. This includes performing maintenance checks, set-ups, and repairs of classroom and auditorium AV and printing systems in the morning then settling in at our Tech Desk. There you will respond to students, staff, and faculty walk-up technology queries. During this time you will also be answering tickets on FreshService CRM regarding Tier 0 -Tier 2 issues with Microsoft Office Products, SalesForce, and other web-app-based administrative systems. Additionally, you will assist with hardware repairs on Dell, Lenovo, and Apple laptops. These interactions will be administered in-person and on Teams and Zoom.

Training will be provided for the local technology ecosystem, but base understanding of system administration and hardware troubleshooting processes are necessary. The ideal person is good at problem-solving and can remain calm under pressure --putting others at ease while you isolate and fix their problems. We heavily weigh in favor of individuals who can adapt and learn new systems and processes.

Position start date: as soon as possible
Please note that you must have the right to work in the US to be considered for this position.

Responsibilities & Duties:

• The primary responsibilities of this position include but are not limited to:
• Classroom technology support, including the successful launch of events and class sessions
• Assisting faculty with troubleshooting AV issues
• Routine maintenance of Printers and Print Workstations
• Assisting staff with setup and support of campus events
• Working with FreshService CRM to provide technical assistance to fellow students, staff, and faculty
• Instructing your peers on Hult academic applications (MyCourses, Office365) and 3rdparty academic software
• Collaborate with the Campus Technology Manager on improvement projects

Work Experience, Skills and Competencies:
Essential

• Knowledge of Windows, Mac OSX platforms
• Ability to install software & problem solve on said platforms
• Basic knowledge of Dell, Lenovo and Apple hardware (ie: upgrading RAM, replacing hard drives etc.)
• Exceptional customer service skills, both over email and in person
• Business application support, including MS Office, Adobe Acrobat, Company Portal, etc.
• Printer setup, installation, and management
• Proficiency in handling virus and malware removal
• Familiarity with cloud services such as Microsoft O365 and SharePoint.
• Experience troubleshooting mobile devices

Preferred

• Knowledge of Active Directory, User Management, & Group Policy
• Knowledge of Microsoft O365 Admin

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses

Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to one day working from home per week

Compensation: Salary Range $48,000 - $51,000 per year

About Hult International Business School

Hult is the business school ‘for those made to do’. What does that mean? It means we believe that theory is good, but practice is better. This belief is the guiding force behind every program we provide, every course we create, every class we run.

We are a global network with campus locations on three continents and enrollment offices worldwide. So, you won't be surprised to learn that our people are just as international. If you’re looking for global diversity you’ll find it in our student body, enrollment teams and world class faculty.

With courses from undergraduate to postgraduate (Masters, MBA, and Doctorate) level Hult gives students the confidence to be themselves, the caring approach that the world needs, and the inspiration to lead others to do the same.

Equal opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry. Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.