Settings - Help - Admissions & Records Operations Representative - Minneapolis, Minnesota, United States - Admissions - 8 hours ago - 11800

• Description The Learner Services & Operations (LSO) Admissions & Records Representative is responsible for the timely and accurate processing and security of applicant, learner and alumni documents and record requests. This may include scanning/indexing, processing, tracking, and following-up on official transcripts and application documents, evaluation of documents for admission and transfer credit, management of learner documents, or review and processing of learner record requests. The LSO Admissions & Records Representative works as part of a team that provides exceptional support both to Capella applicants and learners, as well as internal partners. Responsibilities Workflow Processing and Knowledge (75%) - Manage incoming applicant and learner documents with ability to maintain confidentiality of records. - Respond to telephone and e-mail service requests from applicants, learners, and internal partners. - Conduct outreach to other schools to follow-up on transcripts. - Contact vendor partners to verify learner information, including enrollment status, background checks, and licensure. - Ability to accurately process, track, and report admission and/or learner record information. - Review, verify, and assess transcripts in accordance with established guidelines for admissions, records, and transfer credit. - Understand and comply with business rules and university policies. - Achieve quality and productivity metrics established for team. - Meets or exceeds performance expectations for position. Training (5%) - Attend job specific training to continuously improve skills. - Develops individual performance and professional development goals annually with focus on continuous improvement. - Engage in professional development opportunities. - Train and mentor new and existing staff members. Process Improvements and Problem Solving (10%) - Maximize skills and knowledge to support business initiatives. - Participate in proactive problem solving with team and internal partners. Additional Responsibilities and Expectations (10%) - Ability to maintain flexible work schedule. - Additional duties as apparent or assigned. Qualifications Experience: Minimum one year customer service experience required. Understanding/experience in academics desired. Education: Associate Degree or commensurate experience required, Bachelors degree preferred. Additional required competencies/skills: - Adept with Microsoft Office Suite and Adobe Acrobat Professional. - Excellent written and verbal communication skills, demonstrating a sound ability to effectively listen - Good organizational skills with ability to prioritize own work to tight time constraints. - Consistently demonstrate customer focus. - Positively represents department on cross-functional teams. - Ability to adapt to a professional culture that combines the traditions of higher education with the innovation of a fast-paced, entrepreneurial organization. - Strong conceptual and analytical skills. - Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times. Location Capella University Capella Tower 225 S. 6th St., 9th Floor Minneapolis, MN 55402 This is an on-site position located at Capellas downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting. Typical of a corporate office setting, Capellas office space: - is designed with an open work space setting and common fluorescent lighting - includes frequent co-worker interaction and corresponding noise levels - is subject to inside environmental conditions Sedentary work: - this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing. - this role involves frequent usage of a telephone, PC and standard monitors. - this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects Requires minimal (010 percent) business travel: - may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capellas policies/procedures. Workhours: - the Universitys general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements. - the normally scheduled workweek for all full-time employees consists of 40-45 hours.About Capella Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools. Higher Learning Commission contact information: https://www.hlcommission.org, 800.621.7440 Equal Employment Opportunity Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer. Visit the link below to access the EEO is the Law poster. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Stay Connected with Capella Careers! Join our Talent Community