Job Description

Opportunity at a Glance
The Manager, Academic Support Advising will be responsible for all Advising & Retention Services within their assigned program and/or campus locations. This role monitors and executes on key metrics that directly impact enrollment, persistence, and the overall student experience. This leader is the primary point of contact for all student escalations and will focus on providing excellent customer service by addressing all escalations in a timely and effective manner. The Manager, Academic Support Advising functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose.

Responsibilities

• Ensure students’ progress toward their educational goal is monitored and that advising staff are promoting registration and student engagement.

• Responsible for hiring, training, and supervising academic support supervisors and advisors.

• Monitor, support, and execute on all advising and retention related KPIs.

• Work collaboratively with faculty, program deans, and campus administrators to ensure student success.

• Acts as the liaison for program deans, faculty, and campus administrators for all concerns related to academic advising & retention services.

• Respond to and resolves escalated student concerns in a timely manner. Provides information regarding resolution to students and to any colleagues who are involved in handling the student's situation.

• Lead, coordinate, and participate on student retention efforts and/or programs

• Lead or participate in university/ department initiatives and process improvement efforts

• Assist with the delivery of student workshops related to promoting student success.

• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.

• Provide leadership and organization in supporting advising and retention services while serving as a SME on committees for Chamberlain University initiatives and programs.

• Monitor advising to ensure practices are in compliance with federal, state and accreditation and corporate regulations.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor Degree in Higher Education Administration or related area. Required
• 3 years management experience in customer service or related experience Required
• Ability to work a variety of office hours including evenings and weekends
• Demonstrate critical thinking ability
• Must be a self-starter with the ability to prioritize effectively
• PC skills in Microsoft Office, Internet applications and database software. Experience with Student Information Systems
• Must have excellent communication skills and communicate effectively with individuals at all organizational levels as well as with people of all cultures.

Additional Information

_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $59923.09 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:_

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• _12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits. _

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.