Taylor University is seeking applications of candidates for two USER SERVICES SPECIALISTS. These are PART TIME, TWELVE MONTH, NON-EXEMPT positions located in Upland, Indiana. There are two shifts available, one working the morning shift, Monday through Friday, 8 am to noon and the other working the afternoon shift, Monday through Friday, 1 pm to 5 pm.   Resumes will be accepted until positions are filled. The User Services Specialist provides in person, phone, and online technical support at the Tech Express desk and computer lab in Zondervan Library.

MISSION STATEMENT:    The mission of Taylor University is to develop servant leaders marked with a passion to minister Christ's redemptive love and truth to a world in need.

RESPONSIBILITIES: Responsibilities include providing one-on-one assistance to users supporting software, computer and mobile devices, keycard access, campus printing, and IT Help Desk ticket entry. The focus of the position is to provide direct, immediate support for users contacting 4040/4444 or visiting the Tech Express desk. There may be times that field service calls will be required.  

EDUCATION REQUIREMENTS:   High School diploma (or equivalent) required. Bachelor's degree recommended.

Required Skills

• A high level of comfort with interacting face-to-face, on the phone, and online.
• Experience with computer hardware and operating systems (Windows, Mac, Chrome, iOS, and/or Android).
• Experience with user software such as Microsoft Office.
• Experience with entering information into online forms.
• Be sufficiently flexible to deal with a variety of responsibilities and interruptions while working at a support desk.

Required Experience

Recommend one year of customer service or equivalent communications experience.

START DATE               WILL BE DETERMINED ONCE THE POSITIONS IS FILLED.

Interested candidates should attach a cover letter, resume, and transcripts. All materials will remain confidential. The University is keenly interested in diversifying its staff and strongly encourages women and members of minority groups to apply.  Evaluation of applications will begin immediately and continue until the position is filled.  Taylor University complies with federal and state guidelines for nondiscrimination in employment.

PLEASE BE PREPARED TO ANSWER THE FOLLOWING QUESTIONS WHEN YOU APPLY FOR THIS POSITION: 

• What is your personal faith journey/Christian testimony?
• What are the most significant implications of your faith commitment to your life today?
• Please list other experiences and skills, which especially qualify you for this position at Taylor University.
• What do you perceive to be your personal gifts, strengths, capabilities and limitations as they relate to the position for which you are applying?

• A high level of comfort with interacting face-to-face, on the phone, and online.
• Experience with computer hardware and operating systems (Windows, Mac, Chrome, iOS, and/or Android).
• Experience with user software such as Microsoft Office.
• Experience with entering information into online forms.
• Be sufficiently flexible to deal with a variety of responsibilities and interruptions while working at a support desk.