Co-Op Account Services Specialist

July 8 or 22 nd - December 2025

$20/hr

Hybrid (3 days in office/ 2 days work from home) 40hrs/week

Account Services Team, Cultural Care Au Pair

Office Location: Cambridge, MA

As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

About the role:

• You will use superior communication skills and timely responsiveness in this highly visible position within our company.
• Work mostly through phone and email communication, to serve as the primary resource of information and problem solving for our host families, au pairs, Local Childcare Consultants (LCCs) and colleagues.
• Work to ensure our program remains compliant with the regulations set forth by the Department of State and ensure our host families uphold their financial responsibilities of the program.
• With every inquiry, you proactively add value to the overall customer experience by remaining positive and thorough, taking ownership of resolution, and anticipating their future needs.

This role gives insight into every aspect of our organization, setting up the right candidate for future career growth opportunities.

Who we’re looking for:

You are a natural relationship builder and truly enjoy working with people. If you thrive independently while striving towards a greater team goal and want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you.

• A strong communicator: effectively communicate with customers and colleagues on a regular basis. This includes but is not limited to being able to speak to a family about a past due balance, an au pair who needs help with a missed flight or a colleague regarding Department of State regulations that pertain to our program.
• Strategic thinker: able to organize daily tasks in order to be efficient and deliberate in accomplishing goals.
• Goal-oriented : motivated to attain weekly, monthly and annual individual and department goals.
• Flexible: can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative: highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical: comfortable with numbers and being able to read spreadsheets.
• Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.

Previous customer service experience preferred.

Technical skills needed:

• Ability to manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team

EF Co-Op Program
EF’s co-op program is designed specifically to provide you with real opportunities that lead to a real impact in your professional career. As an EF co-op, you’ll participate in professional development workshops, meet people from all over the world, and have fun while driving projects that you’ll be proud of.

REAL IMPACT - Our work has a direct impact on making the world a better and more understanding space. Get to know your customers as individuals, and provide fun, educational experiences that truly transform lives.

LIMITLESS POTENTIAL - Build your network of leaders, mentors, and peers. We’re purpose built to encourage entrepreneurialism and make it easier for people to take ownership of their ideas and to tun with them.

VIBRANT CULTURE - Be surrounded and supported by smart, driven, and friendly people who genuinely enjoy coming to work each day. At EF, you’re a part of a vibrant international community. It’s the most fun, high-caliber place you’ll ever work.

About EF Education First:

Some companies are in the Business of Technology.
Others are in the Business of Finance...Sports...Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.

For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

About Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well...you,

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.