Job Title: Concierge

Location: 2910 N Eastman RD
Department: Front Office
Reports to: Front Office Manager

Job Summary:
We are seeking a dynamic and personable Concierge to join our team at Colonial Village. The ideal candidate will provide exceptional guest services and assist guests with a wide array of requests, ensuring a memorable experience during their stay. The Concierge will be an indispensable resource for guests, anticipating their needs and offering personalized recommendations for dining, entertainment, and local attractions.

Key Responsibilities:

- Greet guests warmly upon their arrival and establish a rapport to create a welcoming atmosphere.
- Provide expert recommendations on local attractions, restaurants, and activities tailored to guests' preferences and interests.
- Handle guest inquiries and requests promptly and efficiently, utilizing problem-solving skills to address any issues that may arise.
- Make reservations for dining, transportation, and entertainment on behalf of guests, ensuring all details are confirmed accurately.
- Act as a liaison between guests and hotel staff, coordinating services such as housekeeping, maintenance, and catering as needed.
- Maintain an extensive knowledge of local events, city guidelines, and insider tips to enhance guest experiences.
- Manage and resolve guest complaints in a professional and courteous manner, ensuring total guest satisfaction.
- Assist with special requests, such as arranging personalized experiences, transportation, or gifts.
- Maintain an organized and up-to-date record of guest interactions and preferences in the hotel's management system.
- Collaborate with team members to ensure a seamless guest experience and uphold the highest standards of service.
- Engage in continuous learning and training to stay informed about new services, amenities, and local happenings.
- Follow all health and safety regulations to ensure a safe environment for both guests and staff.

Qualifications:

- High school diploma or equivalent; a degree in Hospitality, Business, or a related field is preferred.
- Previous experience in a concierge or guest services role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Knowledge of local attractions, restaurants, and entertainment options.
- Proficiency in computer systems and hotel management software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A positive attitude, team spirit, and a passion for providing outstanding service.

Benefits:

- Competitive salary and performance-based bonuses
- Comprehensive health benefits (medical, dental, vision)
- Paid time off and vacation days
- Employee discounts on accommodations and services
- Opportunities for professional development and career advancement

Application Process:
Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience and passion for hospitality to [Insert Application Email or Link].

[Insert Company/Hotel Name] is an equal-opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

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