Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Job Description

As the fastest growing, highest-performing charter school network in New York State, Success Academy has reimagined public education. Nationally recognized for achieving outstanding academic results for students from all backgrounds and zip codes, we have created an innovative K-12 school model that is preparing current and future generations of children with the subject mastery and skills to succeed in college and life. We now need a results-driven Customer Experience Researcher to join our community and customer experience team.

Reporting to the Executive of Customer Experience, the Customer Experience Researcher will be a results-oriented professional dedicated to delivering exceptional customer service. Utilizing their strong organizational and project management skills along with their extensive content knowledge, the Customer Experience Researcher will support Success Academy in understanding customer needs, behaviors, and preferences to improve the overall customer experience.

Key responsibilities include:

• Observational and design research to study both the latent and explicit needs of prospects and existing clients

• Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets

• Help concept owners to articulate clear hypotheses

• Design qualitative research efforts to test and prove/disprove hypotheses

• Implement research projects from inception to completion including RFP management, vendor selection, data integrity, and ensure excellence in insights

• Share insightful findings with Success Academy CX stakeholders

• Support iteration of concept vision and requirements in response to research insights

• Execute projects in a timely manner and meet budgets

A successful applicant will have the following skills, characteristics, and values:

• Bachelor’s degree in Design or related fields; advanced degree in design, psychology, or social sciences preferred

• 5+ years of professional experience in design research

• Experience and understanding of product management and innovation

• Proficiency with CX, UX and UI design principles

• Excellent analytical, interpersonal, written and verbal communications skills

• Proficiency with Microsoft Office Suite

To apply, please send a resume and cover letter outlining your candidacy. Resumes without cover letters will not be reviewed. Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Compensation Range

Annual Salary: $90,000.00 - $130,000.00

Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/ .

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Our dual mission is to: Build exceptional, world-class public schools that prove children from all backgrounds can succeed in college and life; serve as a catalyst and national model for school reform, and help change public policies that prevent children from having access to opportunity.