In Person- Seasonal Role

Start Date: April 15th, 2025

End Date: End of August 2025

*Applications will be reviewed on a rolling basis till this date

For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office. This role is hybrid, and must be on site 3 days per week, including Tuesdays and Thursdays and 2 days remote.

The Opportunity

Limited Customer Service experience? No problem. Our seasonal Customer Service Coordinator role is designed to give you exposure to business development and our customer service process through our peak travel season. This program is a great way to build your customer service skills and career with a global leader in the industry.

As a member of our high energy customer service team, you are obsessed with customer satisfaction and thrive in a fast-paced, dynamic environment. You’ll serve as the voice of EF Ultimate Break, fielding calls, text and chats from our travelers and servicing those inquiries in an enthusiastic, knowledgeable and compassionate manner.

• You will work primarily through phone, text, and email communication, serving as the primary source of information to travelers calling in after booking
• You will be the voice of EF Ultimate Break for our customers, passionate and professional about delivering the best possible customer experience before and during a customer’s trip.
• You are known for your keen attention to detail, strong organizational skills, and creative approach to problem-solving
• You seek out ways to surprise and delight travelers at every step of their journey

Who We Are Looking For

• You recognize great customer service, and you strive to provide it each day
• You are passionate about travel - and are energized by helping others see the world
• Someone who believes no question is too silly...
• An influencer - a natural networker who loves talking to people
• You are solutions-oriented and a self-starter
• You want to be part of a team that motivates and inspires you

Salary and Hours Expectations:

• $18 per hour
• 40 hours per week

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

About EF Ultimate Break

At EF Ultimate Break, we’re about way more than collecting passport stamps. Our guided tours empower young adults aged 18-35 to explore a world outside their comfort zones. And the result is amazing. Each immersive tour creates experiences that last a lifetime, building bonds with fellow travelers that go beyond borders and cultures, and help bring the world a little bit closer. WARNING: Working at Ultimate Break may inspire your own desire to see the world, good news is- we’ll help with that!

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance....Sports...Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.