Boston University Information Services & Technology is seeking an experienced Analyst to join the Applications team as a Functional Analyst III. As the Functional Analyst, you will be responsible for:

• Acquiring and analyzing business/functional requirements, design & technical specification management, creating journey maps, prototyping, process design (including scenario design, flow mapping) to support goals and growth at Boston University's Development and Alumni Engagement office.
• Working with multiple enterprise CRM systems (Blackbaud CRM, Salesforce CRM) as well as other smaller peripheral systems to achieve their goals.
• Attend and conduct discovery sessions with internal clients and also take on light Project Management duties for small operational projects.
• Troubleshoot and solve complex problems and must have strong problem-solving skills.
• Author, edit, and maintain a variety of documents including business and functional requirements, agile stories and user acceptance criteria, training materials, knowledge articles and standard operating procedures.

Required Skills

You will have:

• Bachelors or Masters Degree in Computer Science, Information Systems, Business or other related field; or equivalent work experience.
• 5-7 years of work experience as a business or functional analyst with demonstrated knowledge in multiple information systems software implementations. Higher Ed information system process implementation experience is desirable.
• Experience with Salesforce cloud products is required, with Education Cloud experience highly desirable.
• Experience with business process and information systems modeling techniques such as UML or BPMN.
• Understanding of project management concepts and frameworks such as Agile, Prince 2, Scrum.
• Experience with working on multiple projects/issues of medium to high complexity at the same time.
• Have demonstrated knowledge of working on projects from across multiple functional areas and business segments.
• Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for technical design.
• Be deadline driven with little oversight and a team player.
• Be able to adapt to new industry technologies and changing business requirements.

Boston University offers an excellent benefits package including:

• Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information! IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers Boston University offers an excellent benefits package including:
• Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information! at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _

Required Experience

You will have:

• Bachelors or Masters Degree in Computer Science, Information Systems, Business or other related field; or equivalent work experience.
• 5-7 years of work experience as a business or functional analyst with demonstrated knowledge in multiple information systems software implementations. Higher Ed information system process implementation experience is desirable.
• Experience with Salesforce cloud products is required, with Education Cloud experience highly desirable.
• Experience with business process and information systems modeling techniques such as UML or BPMN.
• Understanding of project management concepts and frameworks such as Agile, Prince 2, Scrum.
• Experience with working on multiple projects/issues of medium to high complexity at the same time.
• Have demonstrated knowledge of working on projects from across multiple functional areas and business segments.
• Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for technical design.
• Be deadline driven with little oversight and a team player.
• Be able to adapt to new industry technologies and changing business requirements.

Boston University offers an excellent benefits package including:

• Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information! IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers Boston University offers an excellent benefits package including:
• Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information! at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _