Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will join as a Global Programs Functional Analyst and the Global Programs Service Component Manager where you will support and enhance applications that drive Boston University's Global Program Services. You will also lead functional requirements gathering, analysis, and documentation to support Global Programs (including International Student & Scholar Office, Study Abroad, and the Center for English Language & Orientation Programs).

As part of the IS&T Applications team, you will report to the Executive Director of Student Information Systems and work with the Global Programs and Enrollment and Student Administration teams.

You will:

• Collaborate with clients to understand and prioritize requirements.
• Analyze and document requirements and functional specifications for global programs, ensuring alignment with organizational goals and objectives.
• Design and test functional solutions to meet our needs, applying expertise in global program operations and technology.
• Develop technical documentation, user guides, and training materials to support global program operations.
• Troubleshoot and resolve complex technical issues.
• Manage the Global Programs Service Component and ensure continual service improvement.

Required Skills

You will:

• Collaborate with clients to understand and prioritize requirements.
• Analyze and document requirements and functional specifications for global programs, ensuring alignment with organizational goals and objectives.
• Design and test functional solutions to meet our needs, applying expertise in global program operations and technology.
• Develop technical documentation, user guides, and training materials to support global program operations.
• Troubleshoot and resolve complex technical issues.
• Manage the Global Programs Service Component and ensure continual service improvement.

You will have:

• 5+ years of experience in a functional analyst or similar role, with a focus on global program operations and technology.
• Proficient knowledge of global program operations, including process flows, data management, and system integrations.
• Experience soliciting and documenting functional requirements.
• Experience with analytical reporting, including data visualization and presentation.
• Experience with technical architecture and system design principles.

Bonus Qualifications:

• Experience working with TerraDotta ISSS and Study Abroad modules, document management solutions (e.g. Highland OnBase), and Oracle Peoplesoft Campus Solutions is highly desired.
• Familiarity with ITIL terminology and processes.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We, at IS&T, appreciate each individuals knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _

Required Experience

You will:

• Collaborate with clients to understand and prioritize requirements.
• Analyze and document requirements and functional specifications for global programs, ensuring alignment with organizational goals and objectives.
• Design and test functional solutions to meet our needs, applying expertise in global program operations and technology.
• Develop technical documentation, user guides, and training materials to support global program operations.
• Troubleshoot and resolve complex technical issues.
• Manage the Global Programs Service Component and ensure continual service improvement.

You will have:

• 5+ years of experience in a functional analyst or similar role, with a focus on global program operations and technology.
• Proficient knowledge of global program operations, including process flows, data management, and system integrations.
• Experience soliciting and documenting functional requirements.
• Experience with analytical reporting, including data visualization and presentation.
• Experience with technical architecture and system design principles.

Bonus Qualifications:

• Experience working with TerraDotta ISSS and Study Abroad modules, document management solutions (e.g. Highland OnBase), and Oracle Peoplesoft Campus Solutions is highly desired.
• Familiarity with ITIL terminology and processes.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We, at IS&T, appreciate each individuals knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _