The Great Books Foundation (the Foundation) empowers readers of all ages to become more reective and responsible thinkers. To accomplish this, we teach the art of civil discourse through the Shared Inquiry™ method and publish enduring works across disciplines. Our dynamic team is always ready for a challenge and excited to collaborate to meet the needs of our customers and educational partners. We are a 501(c)(3) nonprot best known for having originated the Shared Inquiry method of teaching and learning that has been a favorite of teachers and students for more than 75 years. We believe that literacy and critical thinking help form reective, knowledgeable citizens equipped to participate constructively in a democratic society.

The Customer Service and Training Representative supports customers from schools, school districts, adult books groups, and parents. This position will work cross-functionally to provide seamless support to customers and drive product enhancements based on customer feedback. This position also provides support to both the Sales and Training branches of the Foundation by coordinating professional learning courses and events.

** Essential Functions/Responsibilities**

● Coordinate the scheduling and delivery of the Foundation's Professional Learning programs, including scheduling, organizing and shipping materials for online, in person, and asynchronous events:
o Communication with customers via email and out-bound calls to schedule professional learning courses, conrm location, and online and onsite requirements.
o Maintain a timeline for pre-training activities including documentation and materials.
o Supports in follow up and nalizing receipt of purchase orders as related to professional learning courses
o Collaborate with various internal stakeholders, including the Sales, Training, and Editorial teams
o Maintains course schedules utilizing HubSpot CRM and ecommerce site, ensuring course details and accuracy
o On-board customers and course participants into the Foundation's Shared Inquiry Learning Center
o Maintain, explain and enforce GBF scheduling and cancellation policy among staff and customers
o Liaise with third-party vendors as needed
o Provide input on customer support tools and share customer feedback

● Communicate regularly with customers through multiple intake channels (phone, email, fax, webchat, etc.), responding to inquiries and concerns with promptness and attention to detail, and ensuring that customers are satised with the resolution of their issues
● Process purchase orders and phone/credit card orders using our accounting software (Sage Intacct)
● Liaise with fulllment warehouse for customer service issues
● Input accurate and timely notes from communications in CRM (HubSpot)
● Accurately process customer returns and credit memos
● Respond to vendor inquiries regarding the Foundation, including updating vendor information and providing documents when requested (W-9, Vendor Forms, etc.) ** _
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** Preferred Experience**

● Bachelor's degree is strongly preferred
● 2 –3 years of customer service experience
● Experience managing events remotely is a plus
● Timely follow up and high attention to detail
● Ability to build strong relationships, internally and externally
● Exceptional written, verbal, and interpersonal communication skills

● Strong organizational and follow-up skills
● Ability to collaborate, communicate, and work in an online team environment
● Intermediate to advanced knowledge in applications, such as Google and Microsoft Ofce suite

** Physical Requirements/Working Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● This is largely a sedentary role that frequently requires long periods of sitting to perform desk-based computer tasks
● The person will occasionally perform tasks that require standing, walking, twisting, using ne manipulation, grasping, using a telephone, writing by hand, and sorting and ling paperwork, as well as lifting, carrying, pushing, and pulling objects that weigh up to 25 pounds
● The person may work in a remote setting with occasional in-ofce meetings in Chicago required.

** Working at the Great Books Foundation**
The Great Books Foundation has been headquartered in Chicago since 1947! We are proud of our person-centered culture, longevity, and ability to adapt while offering a competitive salary and benets package.

The Foundation is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political afliation, sexual orientation, gender identity, color, marital status, or medical condition, including acquired immune deciency syndrome (AIDS) and AIDS-related conditions.

Reasonable accommodation will be made so that all qualied applicants may participate in the application process. Please notify us in writing of special needs at the time of application.

Benet-eligible positions offer excellent benets including health, dental, vision, basic AD&D, short-term disability, long-term disability, exible spending account, dependent care account, transit & parking FSA, and 403(b) retirement plans.