Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Job Description

As the HCIS/Workday Senior Analyst - Training and Quality, you’ll configure and administer EE training, work with teams to ensure high quality implementations, and create materials to support educating Success Academy (SA) employees on system use. This role will work directly with business partners, other HCIS personnel, and with all levels within the organization.

Responsibilities

Training

• Gather requirements, configure, and implement employee training(s). This may be solely within the Workday Learning platform, or in combination with other platforms and integrations. A key component will be reporting EE’s progress by various criteria (e.g., organization, role) so business leaders can ensure trainings are completed.

• Working with business partners and the HCIS team, develop system training materials such as: quick reference cards; process and procedure guides; digital adoption platforms (e.g., Workday assistant, Walk Me); video tutorials, and other job aids. The position will also train, or work with other HCIS analysts to train business partners on these changes. For organizational wide changes, this role will work with the communications department for communication and training.

• Create and maintain training development plans for HCIS, business partners, and end-users to ensure successful training / knowledge for general system users, system super users, and developers.

Quality Assurance

• Create and maintain a catalog and repository of test cases and personas to ensure a high quality product is implemented. Work with team members and business partners to identify appropriate test cases, complete testing, document issues, and coordinate the resolution of outstanding issues.

• Act as a customer proponent in testing requirements (especially during smoke testing), and be an advocate for a high quality user experience. Recommend design changes to ensure business requirements are achieved and user experience is optimized.

• Work with team members and business partners to analyze, reproduce, document, prioritize, and communicate issues found during testing. Then, work with teams and business partners to drive resolution of defects, or submit change requests for new development.

• Configures and maintains test environments and coordinates multiple testing activities that may be occurring simultaneously.

Other duties

• Timely submission of progress and tracking.

• Other duties as assigned.

Requirements

• At least three years of experience of configuring the Workday Learning module.

• Experience in working with other Workday HC-related modules (HCM, Time Tracking, Benefits, Advanced Compensation, Recruiting, etc.)

• Experience in working with high volume hiring organizations and TA systems.

• Experience with defining testing strategies and cases (manual and automated) including experiences with all phases of testing for both configurations and data. Also, responsible for both testing and leading testing efforts across multiple platforms (computer, mobile, tablet).

• Experience with User Interface (UI) testing and being an advocate for customers and the User Experience (UX).

• Experience in developing multiple types of training materials. Experience working with digital adoption platforms and e-learning tools preferred.

• Participates in training and development activities to keep abreast of current trends and best practices. Incorporates these best practices into designs.

• Demonstrated customer focus and able to build relationships with all levels of the organization.

• Ability to prioritize multiple tasks while responding with a sense of urgency to immediate needs. Strong organizational skills and initiative required, including the ability to manage multiple projects simultaneously and effectively manage deadlines.

• Bachelor's degree in relevant field.

• Highly analytical, with strong problem solving and organizational skills including the ability to analyze large datasets, and proactively communicate insights.

• Excellent interpersonal skills with the ability to communicate effectively, both written and verbal.

• Proficient in Google applications (docs, sheets, etc.) or Microsoft Office Suite (Excel, Word, etc.).

Compensation Range
Annual Salary: $130,000.00 - $150,000.00
Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/ .

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Our dual mission is to: Build exceptional, world-class public schools that prove children from all backgrounds can succeed in college and life; serve as a catalyst and national model for school reform, and help change public policies that prevent children from having access to opportunity.