Job Description

Opportunity at a Glance
This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all Chamberlain University programs. This position is representative of the University's mission and philosophy to stakeholders; including but not limited to students, faculty, leadership, clinical/practicum coordinators, admissions, student services, outside agencies and community.

Responsibilities

• Effectively communicate with CARE to students, organization leaders and other groups to relay relevant information in a clear and concise manner.
• Maintain expected service levels related to accessibility and responsiveness.
• Keep stakeholders informed in a timely manner with changes, challenges and updates within the department via trainings and regular communications.
• and others as defined.
• Analyze data and propose solutions or improvements when necessary.
• Completes other projects and duties as assigned
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• Healthcare experience/medical terminology with basic knowledge of immunizations Preferred and
• 3 Minimum years customer service experience with a focus on customer satisfaction and one-contact resolution. Required and
• 1 years equivalent experience working in an educational institution. Required
• Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels.
• Candidate must have the ability to work independently or within a team environment.
• Ability to successfully balance multiple tasks simultaneously with competing deadlines while maintaining attention to detail
• Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner.
• Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel.
• Strong problem-solving and analytical skills required.

Additional Information

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation