Job Description

The salary range for this role is $47,000-$48,000.

This role is hybrid-eligible after onboarding. The ability to work hybrid is dependent on business needs and the schedule may change based on events or meetings that require on-site IT Support.

The Indiana University Foundation (IUF), in partnership with the Indiana University Alumni Association (IUAA), seeks a passionate, customer-centric IT professional to serve as an IT Support Specialist at our Indianapolis office.

Reporting to the IT Support Manager, the IT Support Specialist plays a crucial role in ensuring an exceptional end-user experience. In this role, you’ll respond to telephone calls, Help Desk Issues (Jira Service Management), and in-person requests for technical assistance. You'll assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems. Occasionally, you’ll support seasonal board meetings and events that may require travel.

We’re looking for someone who’s not only a technical expert but a natural leader who takes ownership of their tasks. You’ll thrive in troubleshooting and finding solutions independently, demonstrating initiative as a self-starter. You’ll also need to be skilled in working across different operating systems, including both Mac and Windows.

Beyond technical abilities, we’re seeking someone who excels in customer service. You’ll be key in teaching others how to navigate technical issues, and your ability to communicate clearly and build positive relationships will be key to your success in this role. You will join a team of enthusiastic, customer service-oriented professionals with a passion to serve and collaborate as a team.

Qualifications

Minimum Requirements

• 3 years of professional experience in a technical support or IT-related field
  • Combinations of education and experience will be considered.

Preferred Qualifications

• Experience in Help Desk Ticketing Systems (Jira Service Management preferred)
• Experience with Macintosh Computers is strongly preferred
• Experience with Conference Room Technology (Crestron, Video Conferencing, Collaboration Software)
• Experience with SCCM/Jamf Pro
• Associates’ Degree or higher in an IT-related field

Additional Information

Applications will be accepted on an ongoing basis though interviews may begin as soon as September 20th. A cover letter is strongly recommended for consideration.

We are unable to offer visa sponsorship for this position.

The IUF is committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.

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