Job Description

The Indiana University Foundation is growing! The newly designed and revamped Individual Giving team is seeking a Donor Experience Officers (DXO) to build relationships and execute outreach to alum and friends of IU! This position is an amazing opportunity for individuals interested in a long-term career in front line fundraising, and there is a clear career path for exceptional talent!

This role has a remote work arrangement (based in Indiana) with opportunities for all staff meetings, team building activities, and other meetings as needed that will take place in Bloomington and Indianapolis, Indiana.

Using the Evertrue platform, the Donor Experience Officer will manage a portfolio of donors, with clear metrics and goals for outreach, donor meetings, dollars brought in, donor count and pipeline growth. The successful DXO will collaborate with other departments both internally at the university (including Advancement Marketing, Alumni Relations, and Development) and externally, to effectively execute 1:1 outreach campaigns using technology resources including fundraising cloud platforms, social media and virtual communications software.

The successful DXO has a passion for connecting with people, a goal-oriented mindset, and an openness and passion for trying new things and being a part of a brand new team. Check out the video below to learn more about a day in the life of a DXO, and apply today. We can’t wait to speak with you!

Qualifications

** EDUCATION:**

• Associate’s degree required
• Bachelor’s degree strongly preferred
• Minimum 2 years’ professional experience in direct sales, marketing, communications, fundraising, non-profit, or a call center strongly preferred
• Combinations of related education and experience will be considered

** KNOWLEDGE/SKILLS/ABILITIES REQUIRED:**

• Excellent interpersonal, written and verbal communication skills across mediums, especially via video conferencing, text, and phone
• Strong technical skill relating to web-based communications including advanced knowledge of Microsoft package, Client Relationship Management (CRM), Content Management System (CMS), email creation and social media platforms. Ability to use and implement new technologies to the organization’s advantage
• Ability to apply creative and entrepreneurial thinking, while applying sound judgment and conducting oneself with integrity
• Experience handling interpersonal relationships maturely, thoughtfully, and empathetically, including the ability to work with individuals from diverse backgrounds
• Strong collaboration and organizational skills, as well as the ability to prioritize effectively
• Able to handle confidential material responsibly and interact professionally with a wide spectrum of individuals

Additional Information

Apply Now

Applications will be accepted through June 14th, 2023, and initial interviews will begin immediately. A cover letter further highlighting your interest in the role is highly encouraged.

The targeted start date is mid-July 2023.

The IUF is committed to providing a safe, respectful and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.