The Matching Specialistrole is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position reports to a Director of Placement & Sales based in either our Austin, Boston or Denver hub offices.

On a daily basis you will listen to our customer’s (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

This is a truly unique and diverse sales role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and relationship building skills combined with sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your host families and their needs. Sound overwhelming? It can be. If you’re the type of person that thrives on a challenge and enjoys working in team dynamics along side amazing colleagues, this could be the role for you!

SOME THINGS ABOUT YOU:

• You are competitive and love hitting goals.

• You are adept at organizing multiple competing priorities.

• While others are bogged down in the reactive, you find ways to be proactive.

• You truly love talking to people and are excited by the idea of helping create global families.

• Challenge and high-pressure situations excite you - you’d much rather be crazy busy than bored.

• You are resourceful. “I have no idea” is not in your vocabulary. You are solutions oriented.

• Your communication and customer service skills are in a dead heat for first place - you are not one to shy away from a difficult conversation.

• While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

SOME NITTY GRITTY:

This job requires some Saturday work (4-6 times/year) and our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars and attend Disco-themed parties. If this sounds appealing to you- you should apply. Our “over-the-top” culture permeates everything we do.

OUR BENEFITS & PERKS:

Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your remote home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect:

• Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of remote work per week

• Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts

• Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays

• Retirement: 25% company match on your 401(k)

• Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)

• Travel: Paid international business travel(when we resume travel restrictions due to Covid)

• Selfcare: Wellness benefits and a yearly fitness reimbursement

• Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses

About Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families-providing meaningful childcaresupportfor families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulatedby the Department of Stateand our dedicated staff work together to ensure each participant has the experience of a lifetime.

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

Cultural Care is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique. For more information about our career opportunities, visit www.careers.ef.com.

Cultural Care Equal Opportunity Employment Statement:

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.