Operations Support Specialist

EF Explore America

Cambridge, MA

EF Explore America is a division of EF Education First (“EF”), a diversified global education company that has been in operation for over 55 years. EF is family-owned, has a staff of nearly 60,000 people, and operates out of 600 offices in over 100 countries around the world. As a privately held company, EF has the advantage of being flexible and able to make decisions for the long-term success of the company. We have certainly experienced our share of travel-related obstacles and seemingly impossible situations - but have bounced back stronger each time.

EF Explore America organizes and leads educational trips for teachers and their students across North America. At EF Explore America, we believe in one simple truth - that the world is better when people try to understand one another. Our tours help students expand their knowledge of the world around them, understand new people, places, and cultures, discover more about themselves, and grow more confident and independent.

Key Responsibilities:

When you work in operations at EF, you play a vital role in fulfilling our company mission: Opening the World through Education. As an Operations Support Specialist, you will be responsible for supporting internal operations and improving productivity within our growing business. You will work closely with multiple teams across the organization to ensure process and procedures operate at a high level of efficiency, effectiveness, and accuracy.

The Role

• Systematic support for tour production throughout the year
• Collaboration with our Product Management team to update tour specifications, components,
• and tour optional details
• Conduct periodic system and supplier information audits for data accuracy
• Provide support to other teams and departments when needed
• Timely task management and project prioritization

Requirements

• Bachelor’s Degree
• Strong attention to detail
• Tech-savvy - ability to quickly learn platform functionality and use successfully
• Exceptionally strong communicator: clear, motivating, and trustworthy
• Able to think critically and creatively to problem solve
• Excellent time management and organizational skills with ability to meet deadlines
• Driven team player with a strong work ethic
• Demonstrated proficiency with the Microsoft Office suite including: Excel, Word, PowerPoint, Outlook, etc.
• Not required, but experience with Power Platforms and SQL a plus

Why You’ll Love Working Here:

Work in our light-filled office where you’ll enjoy comprehensive professional development, frequent social programming, office-wide sports leagues, and employee-run social groups (including our “EFinity” groups: Black@EF, LGBTQ+@EF, Indigenous@EF, API@EF, and Parents@EF). You can also expect:

• Paid travel at least once a year (more as you grow with us).
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring
• talks with global leaders and experts.
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% match to your 401(k) contributions.
• Excellent health, dental, and vision coverage, along with life and disability insurance.
• Wellness benefits including $150 yearly fitness reimbursement.
• EF program discounts including travel, language schools, childcare, and more.
• Discounts at local venues and businesses.
• Tenure-based sabbatical eligibility

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance....Sports...Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century, we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.