About the Opportunity:

At Polk State, our amazing faculty and staff create an inspiring workplace. This Associate Vice President, Student Services position reports to the Vice President, Student Services and is an excellent opportunity within the College's Student Services division. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State.

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SOAR, EAGLES!

About the Position:

The Associate Vice President, Student Services is a college-wide administrative position responsible for managing and providing oversight for key aspects of student services operations throughout the College. This position is responsible for supervision, management, planning, design and development of all student services programs delivered all campuses and satellite centers as well as all student services personnel. Reporting to the Vice President for Student Services, the Associate Vice President is responsible for maintaining and enhancing ongoing operational excellence among all assigned Student Services personnel as well as collaborating with college leadership, full-time and adjunct faculty, staff, and students to create and promote an environment that values the teaching, learning, and student success processes. This position requires a leadership style that exemplifies Polk State’s core values of service, integrity, knowledge, diversity, and leadership.

Essential Functions/Duties:

• Provides oversight of campus-based advising services, District services such as Career Services, the First-Year Experience, etc., and online student supports.
• Interprets/implements college and district student services and administrative policies for staff, including the PACTS Advising Model.
• Ensures compliance with State and Federal Statutes (i.e. FERPA, ADA, etc.).
• Hires, trains, evaluates, rewards and encourages, as well as disciplines assigned employees.
• Develops and maintains student services’ staff mentoring and ongoing professional development activities.
• Supports faculty and student services’ staff initiatives that promote innovation, student success and enhanced learning.
• Maintains ownership of the College’s Strategic Enrollment Management (SEM) Plan and supervises college-wide recruitment and outreach efforts in local schools, the community, etc.
• Assists the College Foundation in exploring potential grant opportunities and, as warranted, development of proposals for these opportunities.
• Prepares budget requests/reports and manage expenditures of funds as requested by the Vice President for Student Services.
• Compiles and submits data as needed for district/state reports. Tracks, interprets, and shares data/information that is used (or could be used) by Office of Institutional Effectiveness to increase college’s effectiveness/efficiency related to student success/retention and completion.
• Oversees the coordination of student recruitment, course registration activities, graduation and related activities. Provide for coordination of these activities with other organizational units.
• Supports the Vice President of Student Services in overseeing the certification of student enrollments and student completions and graduations.
• Coordinates with academic & workforce units in the development and implementation of admission requirements and of the credit course schedule.
• Responsible for all equipment assigned to student services administrative area, including inventory, maintenance and replacement planning. Also recommends efficient allocation of space to support student services.
• Develops/produces information for college brochures, catalogues, etc. as requested and assists with promotion of all student services programs and services.
• Participates input regarding the development of the institution’s academic calendar.
• Assists with the review and revision of college policies and procedures as requested.
• Provides input in the discussion of data that affects course offerings to enhance collegewide enrollment and maximize efficiencies.
• Maintains, organizes, evaluates, and manages outcomes assessment for student services functions.
• Participates in strategic planning initiatives and special projects as requested by college administration.
• Models and sustains effective servant leadership and shared governance practices that enhance achievement of the vision, mission, goals and objectives of the college.
• Remains active in professional organizations by attending and/or presenting at conferences.
• Creates and sustains partnerships with local elementary, middle and high schools and home school organizations to ensure widespread outreach of Polk State College programs and services.
• Maintains Regular Attendance.
• Other duties as assigned

This position is a level A20. To determine starting salary, Polk State College takes into consideration the pay level minimum, the candidate's qualifications and internal equity factors.

Required Skills

• Knowledge of principles and practices of student services administration including theory and best practices.
• Ability to effectively supervise staff.
• Knowledge of state and federal laws related to student services and community colleges.
• Working knowledge of federal, state, and local financial aid laws and rules.
• Working knowledge of community college athletic program requirements.
• Hands-on knowledge of all relevant ERP functions.
• Ability to communicate effectively and tactfully, both orally and in writing, with a variety of stakeholders of considerable importance.
• Ability to work independently on broad general activities with the responsibility for planning and delegation of work.
• Ability to work collaboratively with faculty, staff, students, and the community in an environment that values open and honest communication.

Required Education:

A Master’s Degree in education, student personnel services, student development, educational administration or a related field is required from a regionally accredited institution required. Doctorate Degree preferred.

Required Experience

Three years of full-time administration experience at the Dean or higher level to include experience in student appeals, grievance and conduct resolution, academic and career counseling, disability support services, and/or student retention/success programs.

We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Important Information:

• Application Requirements: A completed online application consists of:
  • a resume, and
  • an electronic job application (all sections completed).

Submissions that do not include all required information will not be considered.

• Background Screening: Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.

• Non-Instructional/Staff Transcripts: For professional/salaried positions, uploading of unofficial transcript(s) ( with confidential information redacted ) during the application process is welcomed, but not required. However, please note that education verification will be completed, for all stated degrees, on or before an interview. Submission of official transcripts for Administrator positions (P17 and above), for all stated degrees, is required as a condition of employment, following receipt of a job offer.

• Foreign Transcripts : All international degrees must have their coursework evaluated in terms of U.S. "equivalency." Polk State College requires that all international credential evaluations be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES®). More information about NACES® affiliates can be obtained at the NACES® website.

• Relocation: Polk State College does NOT provide relocation assistance for this position.

This position will close at 8:00 a.m. on Friday, July 30, 2023.

NOTE: We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with State of Florida agency like Polk State College. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement and the date of your re-employment.

As a rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College's need for a candidate with unique skills and expertise and where the College cannot otherwise recruit and hire qualified non-sponsored candidates.

Polk State College is a drug-free workplace and participates in E-Verify.

Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment. For additional information, visit polk.edu/compliance. _ ****_ For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; 999 Avenue H, NE; Winter Haven, FL 33881; Office: WAD 227; 863.297.1000 Ext. 5378; lthompson@polk.edu

Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail Careers@polk.edu and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

• Knowledge of principles and practices of student services administration including theory and best practices.
• Ability to effectively supervise staff.
• Knowledge of state and federal laws related to student services and community colleges.
• Working knowledge of federal, state, and local financial aid laws and rules.
• Working knowledge of community college athletic program requirements.
• Hands-on knowledge of all relevant ERP functions.
• Ability to communicate effectively and tactfully, both orally and in writing, with a variety of stakeholders of considerable importance.
• Ability to work independently on broad general activities with the responsibility for planning and delegation of work.
• Ability to work collaboratively with faculty, staff, students, and the community in an environment that values open and honest communication.

Required Education:

A Master’s Degree in education, student personnel services, student development, educational administration or a related field is required from a regionally accredited institution required. Doctorate Degree preferred.