Job Title: Regional Manager
FLSA Status: Exempt
Summary: Becomes the main point of contact for multi-unit Goldfish Swim School locations, focusing on schools in Manhattan, Long Island and Staten Island and more to come! Trains and oversees the operational development within the schools. Becomes the liaison between the management team and the owners. Plans objectives for the locations to ensure compliance with financial goals, commitments and brand integrity.
Duties and Responsibilities:
Responsible for financial, customer, safety, and staffing performance in the assigned region.
Recruiting, training, developing the leadership team in each school as well as conducts regular performance appraisals
Works with the financial accounting team to best understand the targets for the year relative to enrollment, revenue and expenses.
Works with team to forecast results and potential problems; then helps to create a solution to any issue
Collects and communicates quarterly bonus information for designated team members
Coaches the teams at each school in the region what the priorities are in each month/quarter/year.
Helps the team celebrate high performers
Helps the team to identify low performers
Works with upper management to decide compensation changes
Resolves high level customer satisfaction issues or employee related complaints. Monitor customer complaints for trends or patterns.
Works with the Sales/Marketing Director on marketing activities, policies, schedules and plans.
Ensures all company standards, policies and procedures are followed.
Brand ambassador for schools.
Subject to change at any time.
Schedule Expectations
ALL RMs need to work 830am-430pm or 9am-5pm every Monday
If you are working an AM Shift it is from 830-430PM
If you are working a PM shift it is from 12-8/830PM
2 morning / 2 afternoon Shifts and 1 weekend
Education/Experience:
College degree in a business-related field is required.
Two years previous customer service and/or administrative office experience required.
Three years of management experience required.
Previous Goldfish Swim School management preferred.
High level computer skills required using Google Suite and other software systems.
Certifications and Licenses: Lifeguard, CPR, First Aid and AED certifications required.
#MNG1
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.