Interested in learning about sales and account management? Cultural Care is the leading au pair agency and is seeking a motivated and enthusiastic individual to join our dynamic sales team. This is an excellent opportunity for someone eager to learn and grow within the sales and customer centric industry. As a Sales Trainee (internally we refer to the role as Sales Support Coordinator ), you'll gain hands-on experience working with many of our customer-facing teams that talk with prospective host families, including our Program Education and Placement teams. You will gain a deep understanding of our sales and customer journey, educating customers on this unique cultural exchange and childcare solution.

Key Responsibilities:

• Sales Support:

  • Work closely with our sales team in various tasks, including but not limited to:
    • Qualifying leads and scheduling appointments
    • Following up with potential clients
    • Responding to customer inquiries
    • Supporting families before their au pair arrives

• Sales Development:

  • Learn to identify and nurture sales opportunities. Manage pipeline/case load
  • Develop effective communication and sales skills
  • Build strong relationships with clients and colleagues

• Salesforce:

  • Maintain accurate records of sales activities and customer interactions
  • Utilize salesforce to track progress and manage day to day

• Training and Development:

  • Participate comprehensive training on our products, teams, and sales strategy
  • Develop a deep understanding of our customers and their needs
  • (needs work) Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks as needed.
  • Hands on training including jumping in and supporting the team where it is needed most at the time .

Who you are/qualifications:

• Sales intelligence
• Passion for helping families and cultural exchange
• Thrive in a deadline-driven environment, embracing competition and the excitement of monthly sales and growth targets
• Organization and time management: Demonstrate strong organizational skills, can efficiently manage daily phone, SMS, and email outreach
• Innovative and solutions-oriented mindset-ability to use setbacks as fuel to explore new approaches and overcome obstacles

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Paid International Business Travel opportunities
• Eligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office, with up to two days working from home per week with our pilot hybrid work model
• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits and a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run “EFinity” groups
• Robust Employee Assistance Program
• Tuition reimbursement
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Discounts at local venues and businesses

About Cultural Care Au Pair

As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

Cultural Care Equal Opportunity Employment Statement:

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.