Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Job Description

Success Academies is redefining what's possible in public education. We set out to tackle this education crisis with a groundbreaking school design that delivers a rigorous, whole-child education to students from all backgrounds. Today, as the fastest growing, highest-performing charter school network in New York, our network of K-12 schools outperforms every district in the state, proving irrefutably that all children are capable of excellence.

The Technology Division at Success Academy is the chief provider of technology infrastructure, applications services, security, and support. The Division, partners with teams across the organization to equip students, teachers, leaders and staff with innovative technology tools and know-how necessary to achieve academic and operational excellence.

To support our growth and to continue providing our scholars with an unparalleled educational experience, we have a network-based team of IT professionals who offer network-wide support, resource planning, and technology integration. Their efforts enhance our classrooms and elevate daily instruction, fostering a lifelong love of learning for our scholars. Success Academy seeks a Systems Administrator to oversee complex processes that ensure technology resources are distributed, maintained, and effectively utilized across our growing network of schools.

Position: Senior Systems Administrator - 3 days a week in office
Definition: Individual responsible for upkeep, configuration and reliable operation of computer systems

Location: New York, New York 10005

Reporting: Lead, Systems Engineer

This is a technical role that requires hands-on knowledge of User Management & Authentication (Okta), 2FA, MacOS Operating Systems, Cloud Enterprise Collaboration Tools (Google Admin and Office 365), Cloud Infrastructure (AWS, Azure and Google Cloud Platform), Device Management Platforms (JAMF, Google Admin), Zoom phone and conferencing, and familiarity with networking.

COMPETENCIES

• Manages multiple projects/initiatives in a timely manner while coordinating and communicating with stakeholders.

• Clear communicator with the ability to articulate technical concepts in a language that anyone can understand

• Demonstrates initiative with a strong sense of urgency and purpose

• Proven success in the support and administration of customer-centric solutions

• Possesses knowledge of industry best practices and the ability to understand complex and advanced technical concepts

• Ability to work collaboratively and quickly shift focus in a dynamic, fast-paced environment

• Comprehensive knowledge and hands on experience with JAMF, Mac OS, Chrome OS, Google Admin, Okta, Zoom phone, videoconference and other SaaS enterprise cloud-based services

• Experience with operating endpoint management tools including Apple DEP, JAMF Pro/Cloud as well as Windows Server

• Experience using IT Service Management software to manage projects and tasks

RESPONSIBILITIES

• Systems Administration

  • Administers and maintains existing device management frameworks, integration, and identity management solutions

  • Reviews and applies security best practices & performs proactive performance monitoring and tuning

  • Create systems integrations and automations

  • Manage entire lifecycle of Linux/Unix Systems (i.e. Apple Mac OS/iOS)

  • Provide systems support to DevOps and application engineers

  • Acts as tier three support for HelpDesk

  • Supports Gmail configuration and mailbox management including email routing, spam filtering and forensics

• Troubleshooting and Maintenance

  • Serve as point of escalation for systems troubleshooting and issue resolution

  • Supports business continuity plans and site readiness

  • Performs testing of data retention and recovery policies

• Other

  • Continuously provides and receives feedback regarding current IT processes to identify areas of improvement

  • Performs other duties or special projects as assigned in their field

  • Comfortable with eDiscovery concepts and data collection including Holds and Retention Policies

EDUCATION and EXPERIENCE

• Bachelor's degree in Information Technology or related field or 7+ years of experience in IT

• 5+ years of experience providing technical support in an enterprise environment

• Previous experience supporting 25+ offices/sites in large footprint areas.

To join our team, please contact our HR department, and be ready to upload a cover letter and resume that outlines your candidacy. Your cover letter should explain in detail your qualifications for the position. Resumes without cover letters will not be reviewed.

Success Academy Charter Schools is an equal-opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Compensation Range
Annual Salary: $120,000.00 - $130,000.00
Exact compensation may vary based on skills and experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/ .

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Our dual mission is to: Build exceptional, world-class public schools that prove children from all backgrounds can succeed in college and life; serve as a catalyst and national model for school reform, and help change public policies that prevent children from having access to opportunity.