Student Services Coach Strayer University 426 reviews - Owings Mills, MD
21117 Job Profile Summary The Student Services Coach provides a high
level of student service and support to students via a variety of
communication vehicles. Primary responsibilities include: guiding
assigned group of students to achieve academic success, helping
motivate, advise, assist with course selection, and assist with the
enrollment process to help all students meet their educational goals.
Additionally, the Student Services Coach establishes Student Financial
Services compliance with all policies and procedures of Strayer
University. The Student Services Coach assists with managing
collections, bad debt, and finalization of student registrations. Job
Description * Support students through their academic careers. *
Proactively advise groups of assigned students by phone, email, and
text. * Address and resolve student problems through research,
collaboration, and follow up. * Act as a point of contact to handle
student account inquiries and follow up with all received emails and
voicemails within one business day. * Document all student interaction
through University applications. * Help students create academic plans.
- Assist students electing to use financial aid with the appropriate
application process and conduct on-going follow-up with students and/or
Corporates Student Financial Services to resolve issues. * Ensure
accuracy and completeness of student payment plans, to include
monitoring student accounts and communicating with students to resolve
outstanding balances. * Ensure that the finalization of student
registrations are in accordance with established University policy. *
Monitor and outreach to students based on attendance, intervene with
early at risk students, and assist students through the satisfactory
academic progress process. * Implement activities to manage quarterly
collection and bad debt expenses. * Monitor policy compliance in
accordance with Strayer University, state, and federal rules and
regulations. * Inform students of tutoring and other University
resources. * Other responsibilities as assigned Education: * Bachelors
degree from an accredited institution required Work Experience: * At
least 3 years experience in an educational setting providing direct
service to students or 3 years experience in a customer service-focused
environment. * Adult education college or university experience
preferred. Job Skills: * Driven and committed to excellence * Understand
and uphold the University mission and goals * Highly curious, creative,
and open minded * Exceptional student service skills * Embrace and drive
change * Create a positive and informative environment for students and
peers * Pursue self-development and learning * Excellent verbal and
written communication skills * Passionate about student success * Strong
problem-solving, organizational, and time management skills * Commitment
to working in collaborative environment * Full computer proficiency in
all Microsoft products * Able to easily navigate other software programs
and forms of technology as needed * Data entry and phone skills *
Commitment to ethics and compliance with University policies and
applicable laws and regulations * Detail oriented and practices active
listening * Public speaking * Demonstrated knowledge of accounting,
collections, and financial aid processes. * Excellent time management
skills Certifications: * None Other: * Must be able to travel 20% of
time. * Must be able to lift 25lbs. * Must be able to work evenings and
weekends * Travel via plane, car, and metro may be required to perform
this job. * Access information using a computer. * Effectively
communicate, both up and down the management chain. * Effectively cope
with stressful situations * Strong mental acuity. A credit check will be
conducted on applicants for particular job categories, such as Student
Financial Services and Student Services positions, in accordance with
applicable law. An offer of employment for a position that requires a
credit check will be made contingent upon Strayers receipt of a
satisfactory credit report. Strong financial aid background and FAFSA
experience needed. If you require a reasonable accommodation to complete
our application process, please contact our Human Resources Department
at Careers@strayer.edu . 16 hours ago - save job - original job Apply On
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Student Service Coach salaries in Owings Mills, MD Strayer University
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