Job Description

The System Administrator is responsible for coordinating all aspects Adtalem's enterprise systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications. This position will specifically focus on administering and supporting Adtalem’s DocuSign implementation within an enterprise Salesforce environment.

• Work closely with business teams to understand business processes and translate those processes into application workflows.
• Assist with implementation testing and projects.
• Generate and provide training and training documentation as needed for multiple personnel, faculty, students, and help desk personnel.
• Manage the development of knowledge base tools, processes, and workflows
• Write and execute software automation scripts, macros, and testing applications as needed to fulfill business objectives
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
• Ensures that all accounts are created accurately and within a timely manner. Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
• Definition and creation of business rules.
• Incident monitoring and reporting.
• Data management and report creation.
• Assist the business with case audits.
• Data management and report creation.
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Work with the helpdesk to set up email redirects.
• Integrate new products (schools), categories, statuses, custom fields, standard responses etc., into existing structure.
• Maintain interface documentation.
• Performs related duties as assigned.
• Work with product vendor to resolve application issues as needed.
• Perform Salesforce/DocuSign administrator functions including maintenance/updates, dataloads, system backups, security, roles, profiles, sharing rules, workflows and groups
• Perform daily monitoring for electronic document processing and Integrations related to Salesforce and DocuSign Connect.
• DocuSign User Management and technical support.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in MIS, Computer Science, Information Technology.
• Two (2) plus years of IT System Administration experience.
• Experience gathering business requirements.
• Excellent oral/written communications skills.
• Ability to work in a team environment with multiple organizations.
• Knowledge in Microsoft windows and Office products.
• Ability to work independently in a fast paced environment.
• Working knowledge of web base technologies.
• Experience with DocuSign, DocuSign Connect and Salesforce a major plus.

Additional Information

_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42,661.58 and $75,065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:_

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• _12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits. _

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation