The Medical Assistant/Patient Services Representative, under general supervision and direction, renders patient care in accordance with regulatory, licensing and accreditation standards and provider’s orders.  Assists physicians or other providers in preparing patients for examination, treatment and implementing patient care treatment programs; performs related technical tasks that support the provider.

+--------------------------------------------------------------------------+ | - Promptly and courteously rooms patient for examination, obtains | | patient’s vital signs, chief complaint and brief history and | | documents accurately in medical record. Prepares exam and treatment | | rooms with necessary instruments. Administers vaccines, injections | | and/or medications as ordered by the Provider. Performs medical | | procedures or assists with procedures to include but not limited to, | | dressings; hearing and visual testing, and respiratory therapy. | | - Performs front office and other clerical duties that include, but | | are not limited to: answering phones, taking and relaying messages; | | greeting patients; scheduling initial and return appointments; | | preparing, pulling, filing medical records; obtaining patient | | demographic information and inputting into computer; checking | | patients out; collecting fees from patients; and assists with other | | clerical functions such as compiling data for reports and records. | | Adheres to Department policies, procedures, protocols and standards. | | - Documents all patient interventions and responses thoroughly in | | patient’s medical record; tracks laboratory and diagnostic test | | results; communicates results and orders to patients as directed by | | the Provider. Conduct patient callbacks as directed by physician. | | Accurately document patient’s comments and/or progress completely in | | patient’s medical record. | | - Reviews written and verbal instructions, educational materials and | | procedure consent forms with patient and/or family members. | | Schedules tests, surgeries and obtains proper authorization | | and/or precertification. Arranges patient’s follow-up or referral | | appointment scheduling. | | - Disinfects patient rooms after each patient and sterilizes equipment | | and instruments according to office schedule, procedures and/or | | manufacturer’s recommendations. Maintains a clean and orderly | | patient environment (removing soiled linen, disposing of | | waste, etc.) according to universal precautions and OSHA standards. | | - Performs other related duties as assigned. | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+

Required Skills

• Demonstrates general understanding and knowledge of front/back office standards, procedures, medical terminology and medical office practices
• Ability to administer vaccinations and give injections.
• Knowledge and capability of documenting in electronic health records.
• Knowledge of examination, diagnostic and treatment room procedures
• Knowledge of medical equipment and instruments to administer patient care
• Skill in establishing and maintaining effective working relationships with patients, medical staff and the public
• Ability to handle multiple tasks, independently, under pressure
• Ability to maintain quality control standards
• Ability to react calmly and effectively in emergency situations
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to operate computer keyboard, terminal and printer, general office equipment, special medical and telephone equipment

Required Experience

• High School diploma or GED required. Medical Assistant Certification from either the American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT) is preferred.
• Basic Cardiac Life Support Certification preferred
• Bilingual (Spanish) desired

• Demonstrates general understanding and knowledge of front/back office standards, procedures, medical terminology and medical office practices
• Ability to administer vaccinations and give injections.
• Knowledge and capability of documenting in electronic health records.
• Knowledge of examination, diagnostic and treatment room procedures
• Knowledge of medical equipment and instruments to administer patient care
• Skill in establishing and maintaining effective working relationships with patients, medical staff and the public
• Ability to handle multiple tasks, independently, under pressure
• Ability to maintain quality control standards
• Ability to react calmly and effectively in emergency situations
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to operate computer keyboard, terminal and printer, general office equipment, special medical and telephone equipment